TherapetMDReviews of therapetmd.com

Response from TherapetMDApr 9, 2026

Hello Anthony, Thank you for bringing this to our attention, and we’re really sorry to hear about your experience. A burning or electrical smell is not normal, and we take reports like this very seriously. For safety reasons, we strongly recommend that you unplug the devices immediately and discontinue use. We would like to investigate this properly and support you further. Please contact our support team and mention your Trustpilot review so we can locate your order details and escalate this as a priority. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello, We’re really sorry to hear about your experience and understand how frustrating and disappointing this situation must be, especially after waiting so long without receiving your order. This is not the experience we want for our customers. We also sincerely apologize for your recent experience with our support team and any frustration caused by the resolution offered. We take feedback like this very seriously and would like the opportunity to review your order again properly. Please contact our support team and mention your Trustpilot review so we can locate your case quickly and ensure it is escalated for review. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. While some pets show improvement quickly, others may take 2–4 weeks to fully respond as they adjust to the calming effects. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨ Best Regards, John of TheraPetMD