Laurie
I ordered 2 defussers with refills and…
I ordered 2 defussers with refills and they don't work at all! My dog even peed on one lolol! I sent email for refund and they refuse to respond but have no issues flooding my email with advertisements lol! What a joke and pure waste of money!! I would give negative stars if I could!
Response from TherapetMDApr 9, 2026
Hello Laurie, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. While some pets show improvement quickly, others may take 2–4 weeks to fully respond as they adjust to the calming effects. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨ Best Regards, John of TheraPetMD




