TherapetMDReviews of therapetmd.com

Response from TherapetMDApr 10, 2026

Hello Danielle, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. Best Regards, John of TheraPetMD

Response from TherapetMDApr 10, 2026

Hello Jennifer, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. Best Regards, John of TheraPetMD

Response from TherapetMDApr 10, 2026

Hello Monika, We’re sorry to hear about your experience and understand your concern regarding the strong smell, as well as the lack of communication. This is not the experience we want for our customers. We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times. In terms of the scent, some customers may notice a smell initially, especially within the first 24–48 hours as the diffuser begins to disperse. However, if the scent feels too strong or uncomfortable, we recommend unplugging the device and using it in a well-ventilated area. Please feel free to reach out to our support team again and mention your Trustpilot review so we can locate your case and assist you further. Best Regards, John of TheraPetMD

Response from TherapetMDApr 10, 2026

Hello Laura, We’re really sorry to hear about your experience and understand how frustrating it must be to be waiting this long without receiving your order or a response. This is not the level of service we aim to provide. We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times. We’d like the opportunity to look into your order and make this right. Please contact our support team again and mention your Trustpilot review so we can locate your case quickly and prioritise it. Best Regards, John of TheraPetMD

Response from TherapetMDApr 10, 2026

Hello James, We’re really sorry to hear about your experience and understand how frustrating it must be to wait this long without any updates on your order. This is not the level of service we aim to provide. We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times. Please rest assured that we are a legitimate company, and we take concerns like this very seriously. We would like the opportunity to look into your order and ensure this is properly resolved. Please contact our support team again and mention your Trustpilot review so we can locate your order quickly and prioritise your case. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello John, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. While some pets show improvement quickly, others may take 2–4 weeks to fully respond as they adjust to the calming effects. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨ Best Regards, John of TheraPetMD