TherapetMDReviews of therapetmd.com

Response from TherapetMDApr 10, 2026

Hello Karen, We’re really sorry to hear about your experience and understand how frustrating it must be to be waiting this long without receiving your order or a response. This is not the experience we want for our customers. We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times. Please rest assured that we are a legitimate company, and we take concerns like this very seriously. We’d like the opportunity to look into your order and help resolve this for you. Please contact our support team again and mention your Trustpilot review so we can locate your case quickly and prioritise it. Best Regards, John of TheraPetMD

Response from TherapetMDApr 10, 2026

Hello Daryl, We’re really sorry to hear about your experience and understand how frustrating it must be to receive an incomplete order and not get the support you need to resolve it. This is not the level of service we aim to provide. We also sincerely apologize for the delays in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times. We’d like the opportunity to properly review your order and make this right for you. Please contact our support team again and mention your Trustpilot review so we can locate your case quickly and prioritize it. Best Regards, John of TheraPetMD

Response from TherapetMDApr 10, 2026

Hello Alison, Thank you for bringing this to our attention, and we sincerely apologize for the concern and confusion caused by the labeling on the packaging. We completely understand why this would be worrying. We’ve raised this with our production team and can confirm that the diffuser is designed to be compatible with 110V–240V power sources, making it safe to use with UK outlets. The device is built to handle this voltage range, and the materials used are designed to withstand normal operating temperatures safely. That said, we recognize that the labeling you received does not clearly reflect this, and we truly apologize for the inconsistency. We are actively working with our team to correct all packaging and product information to prevent any further confusion. If you have any ongoing concerns or would like further assistance, please reach out to our support team and mention your Trustpilot review so we can support you directly. Best Regards, John of TheraPetMD