Barbara H.
Litter problem
Is having litter problems got good advice from customer services and bought some

Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
TherapetMD (therapetmd.com) has 3,136 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Barbara H.
Is having litter problems got good advice from customer services and bought some
Alisha
Ik ben niet tevreden over mijn aankoop op TherapetMD. De levering was traag en het product was niet zoals ik had verwacht. De communicatie was ook niet goed. Ik zou liever een andere website gebruiken voor mijn volgende bestelling.
Response from TherapetMDSep 18, 2026
Hello Alisha, Thank you for taking the time to share your experience. 💙 We’re genuinely sorry to hear that your order did not meet your expectations, particularly regarding the delivery time, the product, and the communication you received. This is certainly not the experience we want for our customers. We would truly appreciate the opportunity to review what happened and see how we can make things right. Unfortunately, we haven’t been able to locate your account using the information available through Trustpilot. Could you please email us at [email protected] and address your email to John Bryan? I’d personally like to review your order and understand what happened from start to finish. We sincerely hope you’ll give us another chance to look into your experience. Your feedback matters to us, and we’d be grateful for the opportunity to assist you. 💙🐾💛 Best Regards, John of TheraPetMD
maria T.
I have been using Therapet for many years, it saved my cat from deep depression when my other cat passed away two years ago, and in July saved her again after a stray feral cat broke open her cattery gate and attacked her, both incidents resulted in severe stress illnesses, that is why I doubled up my diffusers and now have them in two rooms. So glad of this special offer when I am already paying back a huge vet bill, plus her expensive medicated food, plus double diffusers. All on a pension! She is worth every cent. She is the only reason I recovered from a serious accident. We are pals forever.
Dawn R.
I’ve used this product before for my rescue cats and it made a huge difference to how my cats interacted with each other - much calmer and more friendly. Now I am trying this with my rescue pups who are very anxious and tend to mark inside the house. So far so good.. I would definitely recommend this to any rescue pet owner and if you are unsure - just try it and see, there’s a money back guarantee.
graham T.
I had one cat hiding and forever looking and acting as if she were prey and one cat stalking and assuring her dominance especially at entrance and exit points. Both cats are now much happier and even sleep in the same room without conflict after continuous and consistent use of Feliway.
Tyler D.
I came across TheraPet from a Facebook ad to buy a diffuser kit for my cat. The diffuser I got was fine and worked okay, however they sneakily roped me into a subscription and charged my account without my knowing until it was too late. I have sent an email to cancel my order and it says that it "can't be confirmed because it needs to be reviewed". Customer service is terrible for this stuff and this is not only how they get their money, but their five-step cancellation process that changes the colors and positions of the cancel and keep subscription buttons is a prime example for why we need a "click to cancel" law in this country. I highly do not recommend buying your pet diffuser from this company unless you check with a fine tooth comb where the subscribe button is.
Response from TherapetMDSep 17, 2026
Hi Tyler, Please accept our sincere apologies for the inconvenience and frustration this situation has caused. I am personally taking over your case to ensure it receives immediate attention. I will review all details of your request and respond to your email shortly with an update to resolve this for you. Your satisfaction is extremely important to us, and we truly appreciate your patience and understanding while I handle this for you. Best regards, Khesy Customer Support
Darmic
My first purchase was made with the thought I will try it, probably wont make a difference. I was proven WRONG!! This has made both my girls with different issues relax. To be calmer. Complete change in behavior in our home. I noticed with our mini Aussie doodle she started acting up a bit, i notoces the diffuser was empty. Thought to myself humm this thing really works. Put in a refill and with in less than 24 hours she was back to the good behavior. Suggested this to my daughter and a co-worker. I shared a diffuser and a refill with each of them and they like me are now hooked. Thankyou therapet for helping our family and 4 legged kids.
Lisanne B.
Therapet did not ship my products so I requested a return. After some back and forth, they are ghosting me. I am likely going to have to resort to asking my credit card company to reverse the charge. A completely unprofessional company. Update: After posting this review, the company did reach out and issue me a refund.
Response from TherapetMDSep 17, 2026
Hi Lisa, Please accept our most sincere apologies for the frustration and delay you experienced. You are a valued customer, and we are deeply sorry for the inconvenience caused by the courier delaying and losing your package in transit. I have personally taken over your case and also sent a direct response to your email. After investigating your order, I noted your request for a refund rather than a replacement. I've processed your full refund to your original payment method, which should appear in your account within 3 to 5 business days. We deeply appreciate your time and patience while we resolve this for you. If there is anything else I can do to help, please don't hesitate to let me know. Best regards, Khesy Customer Support