TherapetMDReviews of therapetmd.com

Response from TherapetMDSep 24, 2026

Hi Kate, Thank you for bringing this to our attention. We are deeply sorry and truly concerned to hear about the distress and health issues you and your cats experienced, as well as the frustration caused by our initial shipping communications. Your safety and your pets' well-being are our top priority. I am personally reviewing your case right away and will email you shortly to help and make things right. Best regards, Khesy Customer Support

Response from TherapetMDSep 23, 2026

Hi Stephen, Thank you for taking the time to share your experience. I’m truly sorry for the frustration and disappointment caused by receiving the wrong product and, even more importantly, for the lack of clear communication afterward. I completely understand why this situation has been upsetting. I was able to locate your email and have personally sent you a reply. Please kindly check your inbox to see if you’ve received my message. I’ll do my very best to review your case, address what happened, and work toward a resolution for you. We genuinely value your concerns, and I’m sorry that you felt you weren’t being heard or supported. I want to assure you that I’ll do everything I can from my side to help get this resolved. 💙🐾 Thank you for giving us the opportunity to make this right. Best Regards, John of TheraPetMD

Response from TherapetMDSep 23, 2026

Hi Cheryl, Thank you so much for sharing your honest feedback with us. We are truly sorry to hear the diffuser didn't deliver the calming results you hoped for with your puppy, and we understand how frustrating and disappointing this experience has been. Your experience and satisfaction are extremely important to us, and we want to ensure you feel fully supported. We would love the opportunity to review your case personally and see how we can make things right. Please send an email to **[email protected]** with **Attn: Khesy** in the subject line. I am personally standing by to investigate your case further and assist you directly. Thank you for your time and patience, and we look forward to hearing from you soon! Best regards, Khesy Customer Support

Response from TherapetMDSep 22, 2026

Hi Giovanny, Thank you for taking the time to share your experience with us. We’re truly sorry for the frustration and disappointment you’ve experienced, especially regarding the subscription and the fact that the product did not provide the results you were hoping for with your dog. 💙 I’ve personally reviewed your case and have sent you an email regarding your concerns. When you have a moment, please check your inbox so we can address everything with you directly. We’re genuinely sorry that TheraPet did not meet your expectations. Our formula is designed to support pets experiencing stress or anxiety, which can sometimes contribute to behaviors like indoor accidents, chewing, or barking. However, these behaviors can have many causes, and if stress or anxiety isn’t the main factor, a diffuser may not be effective on its own. Every pet responds differently. 💙🐾 We know how much pet parents want to find something that can help their beloved companion, and we understand how disappointing it can be when the results aren’t what you hoped for. We sincerely hope you’ll take a moment to review our email and give us the opportunity to address your concerns personally. Your experience matters to us, and we truly appreciate the chance to make things right. 🐾💙 Best Regards, John of TheraPetMD

Response from TherapetMDSep 22, 2026

Hi Alina, Thank you for giving us another chance and sharing your experience. You and your fur babies are deeply valued customers, and we truly appreciate your patience. We want to ensure you get the absolute best results for your four dogs. Please email us directly at [email protected] and include my name (Khesy) in the subject line so we can review your setup and offer personalized guidance. I look forward to assisting you! Best regards, Khesy Customer Support