ThePhotoStickGet ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
ThePhotoStick (thephotostick.com) has 555 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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avre
I lost my omni photostick adapter and searched forever online for a replacement. All I had to do was chat with customer service live, who was great, and I’m receiving a replacement NO chg. GREAT support person and company.
Response from ThePhotoStickFeb 4, 2025
Dear Avre, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Best, ThePhotostick Review Team
Harry B.
Unfortunately was the value inside the parcel of the ordered PhotoSticks 50% higher than my payd was. So was the Taxes over 50% higher than normal. A short eMail to the support and Rachel (Director of Customer Relations) refund me with 50% of the payd tax. Great service for my first buy for two PhotoSticks. Other orders will follow next time! Harry, Switzerland
Response from ThePhotoStickJan 28, 2025
Dear Harry, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. ThePhotostick Review Team
Your N.
Product not as described. Photostick is a nightmare to deal with.
Response from ThePhotoStickJan 27, 2025
Hello Thank you for your feedback. We regret that ThePhotostick did not meet your expectations. We would appreciate the opportunity to discuss this further and provide a resolution. Please contact us at https://www.thephotostick.com/pages/support-center at your earliest convenience and request to speak to me (Rachel P.). Thank you. Rachel P. ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Janelle L.
ThePhotoStick customer service is excellent. I had a problem with my photostick Omni which I’ve had for a while. After contacting customer service a replacement was sent at no charge immediately. Communication is excellent and prompt. Great company to deal with.
Response from ThePhotoStickJan 27, 2025
Hello Janelle Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you. Sincerely, ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
John F.
I was dealt with promptly when I called out for help. Help was made available even given major problems with time zone differences. I live in Australia. I was patiently taken through the steps to identify why my PhotoStick Omni appeared not to be working. When it was found that the stick itself was malfunctioning, the company immediately arranged for me to have a replacement stick. I am of senior years (81) and retired. But as a retired academic and Catholic priest I rely on memories to be kept in The PhotoStick. This was my second and bigger PhotoStick. I am grateful for the kind, patient, and superb professionalism extended to me and would recommend this company to all.
Response from ThePhotoStickJan 27, 2025
Hello John Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you. Sincerely, ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Bill C.
8 weeks no delivery DHL says to contact PhotoStick Their response has been less than zero Too bad so sad!!! Scam!!! Scam!!! Scam!!! Just arrived I would not recommend this company to anyone 8 Weeks delivery Rating still Zero Customer service Rating still Zero
Response from ThePhotoStickJan 21, 2025
Hello Bill Thank you for bringing this to our attention. We’re truly sorry to hear about your experience with the shipping of DHL. Your feedback is invaluable, and we want to make things right. Please contact us at https://www.thephotostick.com/pages/support-center so we can address your concerns and find a solution. Thank you. Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Julie M.
Whilst I had issues with my photo stick I have received excellent customer service from them to get my issue sorted out. Thank you very much.
Response from ThePhotoStickJan 21, 2025
Hello Julie Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you. Sincerely, ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
millar
I had occasion to contact customer relations over a delivery issue and have nothing but the highest of praise for the very generous treatment I received from Rachel and the COE. in resolving my issue. Would highly recommend this company and their excellent products. Peter Millar
Response from ThePhotoStickJan 9, 2025
Hello Peter! Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you. Sincerely, ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
