Donna G.
HORRIBLE WASTE OF $ I CAN'T GIVE A 0 OR I WOULD
The only reason I'm giving a 1 is bc there isn't a ZERO! My daughter is very tech savvy so I had her help me 'back up'my pics and videos. It took 10 tries, TEN, to get connected to her computer bc it's so flimsy she had to grab and pinch it near the plug to get it in and out of her computer. She was afraid it was going to break off and said she'd NEVER seen a usb of any sort ever do that! The pics were there, 1st try viewing. AFTER THAT THEY SAY NO FILES AVAILABLE! 😡🤬 ALL IT KEPT SAYING WAS FILE NOT FOUND AND TRY AGAIN!!!! I erased pics I can't get back bc of this poc stick saying they were saved!!!! I've contacted them and I'm STILL waiting to get my FULL REFUND! DO NOT WASTE YOUR MONEY. WATCH REVIEW VIDEOS OF THE EXACT SAME PROBLEM I HAD!
Response from ThePhotoStickNov 4, 2024
Hello Donna Thank you for reaching out today! I see you reached out to our support center on Friday the 1st of November and you were provided the necessary return information to return your order for a refund. Once your order is returned to us, a refund will be issued, and a confirmation email will be sent for your records. If you need any further assistance, please reach out to our support directly, we are available Monday - Saturday 8am - 8pm PST. An agent will gladly assist you. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center