I had a problem loading ThePhotoStick and became very frustrated after watching the video. Eventually I sent an email which ended up with Debby McBride. She couldn't have been more helpful. She put me onto the support section which helped and I finally found the problem (the USB was unusable). Debby and I sent emails to and fro over a couple of days and I am now contented. What a great member of your staff.
Response from ThePhotoStickMar 9, 2022
Hello, Charles.
Thank you so much for taking the time to post about your experience with our staff. We are very happy to hear that they were helpful and that you are now contented. If you have any questions in the future, please reach out to us. One of our agents will be happy to Chat with you.
Sincerely,
ThePhotoStick Team
www.thephotostick.com
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page.
KB
Kenneth B.
This product is dangerous
This product is dangerous. The company replaced the first thumb drive. The drive self-destructed and would not even appear in my list of drives. The replacement was worse. It worked for a while and each time would freeze my computer to such an extreme that I couldn't even shut down ThePhotoStick with a CNTL-Alt-Del. I had to physically shut down my computer. I has NEVER worked even once.
Response from ThePhotoStickMar 9, 2022
Hello, Mr. Bryant.
I am so sorry to hear that you had major issues with both of your ThePhotoSticks. Our Customer Relations Director will reach out to you. Quality is a top priority for us and we thank you for bringing this to our attention.
Sincerely,
Debby
ThePhotoStick Team
PH
plj H.
Not worth the money. Want a refund.
I purchased the 256 GB photostick omni and it just stopped working. My computer stopped recognizing the photostick all together. I keep getting a message to insert disk. After I insert it again and again still no recognition. The light on the photostick just keep flashing. I even tried using different computers and it still cant be found. Only had it for a few weeks and I am very unhappay with this product.
Response from ThePhotoStickMar 7, 2022
Hello,
I am sorry to hear that you are having issues with your OMNI ThePhotoStick 256GB. If you have not already done so, please reach out to our customer support department via Chat or email. One of agents will be happy to assist you with return and refund options.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address [email protected]
In Depth User Guide
Video and System Requirements
Return Policy
Shipping Policy
FAQs
PB
Peter B.
Ordered a couple of photosticks on the…
Ordered a couple of photosticks on the 1st February, I accepted that covid might effect their arrival. The money was transferred on that date & todate have still not received them or any correspondence what so ever.
Response from ThePhotoStickMar 3, 2022
Hello, Peter.
Sorry to hear that your package has not arrived yet. ThePhotoStick shipping department is very efficient. We generally ship packages out of Colorado, USA the same day the order was placed. Unfortunately, the slow down is occurring on the international side. We have a message posted on our website (in the Shipping information section) noting the international Delays. We email all of our customers a "shipping confirmation" the day it ships out. That emailed shipping confirmation has their order tracking number. Customers are able to track their package using that information. Customers can also contact their local post office or customs department and ask what the delay is with their package delivery.
https://www.thephotostick.com/pages/shipping
Delays
Most International packages are delivered within 2-8 weeks, however, some packages have been delayed by an additional 2-6 weeks. To minimize delays, be sure to provide an accurate shipping address and telephone number! Please also be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately, we cannot control or prevent this type of delay.
If you would like assistance in tracking your package, please reach out to our customer support department via Chat or email on our website. One of our agents will be happy to assist you. Please have your order number available. It is listed in the order confirmation email or text that we sent to you.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Shipping Policy
Customer support email address [email protected]
FAQs
In Depth User Guide
Detailed product information
Video and System Requirements
Return Policy
AW
Alan W.
Accidentally purchased the wrong type…
Accidentally purchased the wrong type of photostick.
Debby , project manager at customer services sorted everything out smoothly without any fuss or problems.
A fantastic service from Photostick. Very friendly attitude.
Very impressed
Response from ThePhotoStickMar 1, 2022
Hello, Alan.
Thank you for letting us know that everything was sorted out smoothly with your order. We appreciate the positive review and your kind words. If we can be of any further assistance to you in the future, please let us know. One of our customer service agents will be happy to assist you via Chat or Email.
Sincerely,
ThePhotoStick Team
www.thephotostick.com
[email protected]
JH
Jeanette H.
Excellent Service
The photostick would not work on my laptop so I contacted them There was no hesitaton in replacing the photostick.
Excellent service.
Response from ThePhotoStickFeb 23, 2022
Hello, Jeanette.
Thank you for taking the time to post this wonderful compliment. It is always a pleasure to assist our valued customers. If you have any questions in the future, please reach out to us.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address [email protected]
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
SH
Sheila H.
Buy a cheaper memory stick
I thought I was doing something wrong until I read the reviews on here. I think I have paid a lot more than anticipated (after paying shipping and VAT) for something that does not work. Firstly after ordering I was bombarded with emails trying to sell me stuff that I did not want, but that was simply an annoyance. I was going to give one of these to my daughter as part of her Christmas present, but when they arrived, I thought they looked just like ordinary memory sticks so I decided against that. I only just got round to trying one this weekend. I thought I would plug it into my laptop and followed instructions. All looked well as it began gain to scan files. It kept stopping and starting, and after about 2 hours it had found around 4,000 photos, but hadn’t actually saved any. I used the helpline and got a quick response telling me where to look for the photos. Following instructions there were still no photos saved. I then went back to the live chat only to find out hat the conversation had been ended by the person on the other end. The following day, I asked my daughter (who is a lot more tech savvy than me) to have a go. She thought she that perhaps I had been a little impatient and should have waited until all the files had scanned, so went through the same performance again. The stick took about 3 hours to scan everything and then started to save. Great, I thought until after a further 2 hours it had only saved about 40 photos. With my laptop running out of battery, I gave up.
I also tried the other stick and it was taking hours to scan. I did think perhaps it could have been a faulty batch, but after reading other reviews I am not hopeful.
Response from ThePhotoStickFeb 15, 2022
Hello, Sheila.
I am sorry to hear that ThePhotoStick is taking so long to load your photos. Please reach out to our customer support department via Chat (as you did before) or via email. One of our agents will be happy to assist you with product use, replacements, or with return and refund options.
We have sold over a million of ThePhotoSticks and have satisfied customers world wide. We value each and every one of our customers and we do our very best to assist them when we hear of an issue.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address [email protected]
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
CA
Carri
Works great
Works great. No issues
Response from ThePhotoStickFeb 14, 2022
Hello, Carri.
Thank you so much for posting this awesome review and for letting us know that your ThePhotoStick works great. If you have any questions in the future please reach out to us.
Sincerely,
Debby
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address [email protected]
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
