ThePhotoStickReviews of thephotostick.com

2.5555 reviews
Appliances & Electronics
South Colorado Avenue 225, Haxtun, Colorado

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ThePhotoStick

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About ThePhotoStick

Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.

ThePhotoStick (thephotostick.com) has 555 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.

Also known as: thephotostick.com
Website: thephotostick.com
Category: Appliances & Electronics
Location: Haxtun, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 65% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ThePhotoStick reviews

555 approved reviews, newest moderated first

Marion C.
Feb 11, 2024
Issues for Mac based systems
The Photostick cannot put the photos/videos on the stick in date order with a Mac based system at this time. So your photos/videos will be in completely random order. The first customer support person I asked about this issue sent me a solution for a Windows based system. Ignoring the fact that I had said about needing a Mac based solution. The second support person was far more upfront and honest about this issue. So, yes, it backs up your photos and videos but that's it for Mac based systems. I would not recommend for a Mac based system at this stage.
Response from ThePhotoStickFeb 12, 2024
Hello Marion Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Tina C.
Feb 9, 2024
If i could give minus 10 i would.
If i could give minus 10 i would. Do mot trust this company. I ordered in the christmas holidays, it still hasnt arrived. They keep sending me automated emails, tracking emails that are fake - and now thwy are saying they cant track once it leaves the us. Total crap service. Fake cheery customer service that are lying. And they refuse to reimburse because apparently they shipped - yes I stupidly bought two. And they have not stopped spamming me other nonsense devices. Rubbish. The whole experience is poor. Edited- this reply is the same email they keep sending me. Then they say its been shipped and can’t be traced and cant give a refund because they shipped it. Such a scam.
Response from ThePhotoStickFeb 12, 2024
Hello Tina Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Patricia
Feb 9, 2024
Reliable company
This is a very reliable company to work with. I had a situation with my address and they not only corrected it they sent me a new one immediately… I would use them again without hesitation.
Response from ThePhotoStickFeb 12, 2024
Hello Patricia Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you. Sincerely, Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Claudia
Feb 8, 2024
Stick funktioniert überhaubt nicht
Stick funktioniert überhaubt nicht, Finger weg!!!! So ein Betrug. Wenn ich könnte, würde ich Minussterne geben! Ich will keine Hilfe, nur eine Rücksendeadresse Wie und wo kann ich die Sticks-ich hatte 2 bestellt- zurückschicken?
Response from ThePhotoStickFeb 12, 2024
Claudia Vielen Dank, dass Sie sich heute an uns gewandt haben. Klicken Sie bitte auf den Website-Link unten, um mit unserem Kunden- und technischen Support-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit. Danke Rachel Das PhotoStick-Bewertungsteam ThePhotoStick-Support-Center: https://www.thephotostick.com/pages/support-center
Juweko
Jan 16, 2024
Habe es doch noch einmal versucht
Habe es doch noch einmal versucht, den PhotoStick von 03-2023 zu reanimieren, 256 GB, und ihn versucht, mit einem Uebersetzungsprogramm besser zu verstehen. Aber leider ist es mir trotzdem wieder nicht gelungen, ihn mit meinen Fotos aus verschiedenen Quellen, wie in der Werbung versprochen, zu füllen! Erfahrungsgemäss ist der Support nur bedingt erreichbar, auch wenn diverse Benutzer, wie man lesen kann, mit 5 Sternen unendlich begeistert sind, drum habe ich jetzt leider einfach mal eine kostenintensive Erfahrung gemacht und sie für mich abgehakt!
Response from ThePhotoStickJan 16, 2024
Vielen Dank, dass Sie sich heute an uns gewandt haben. Klicken Sie bitte auf den Website-Link unten, um mit unserem Kunden- und technischen Support-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit. Danke Rachel Das PhotoStick-Bewertungsteam ThePhotoStick-Support-Center: https://www.thephotostick.com/pages/support-center
Lene Levin H.
Jan 12, 2024
Får ikke, hvad man betaler for
Udfra annoncen tror man, at der følger multistik med, men der kommer kun et usb stik. Stikket kan ikke bruges til telefonen og det betyder, at man ikke kan sikre fotos uden pc eller at købe et multistik udover. Mam får ikke, hvad man betaler for 😡
Response from ThePhotoStickJan 17, 2024
Tak for din tålmodighed. Det ser ud til, at du har bestilt vores Photostick til PC/MAC, ikke vores Omni Photostick. Sørg for at klikke på dette link https://forms.gle/ea5ZHxJsetNgg4fY7 og følg alle de medfølgende returneringsinstruktioner. Dette vil sikre en ordentlig tilbagebetaling til dig. Du vil modtage en e-mail med besked, så snart din returnering er modtaget og behandlet. Du kan derefter placere din rigtige ordre på vores Omni Photostick på dette link www.thephotostick.com Brug venligst denne rabatkode ved kassen for at modtage 10% af din ordre for denne ulejlighed "NEW10". Bemærk venligst, at alle varer, der returneres efter 30-dages returperiode (fra den dato, hvor din pakke er leveret), vil blive nægtet en refusion. Vi tilbyder ikke udveksling i øjeblikket; vi beklager ulejligheden. Bemærk venligst, at hvis du har afgivet din ordre hos Amazon, skal du kontakte dem for den returneringsproces, som de kræver. Hvis du har brug for andet, så lad os det vide. tak skal du have
Glenda E.
Jan 6, 2024
PhotoStick was a complete disappointment!bought a PhotoStick for a Christmas…
I bought a PhotoStick for a Christmas gift and it doesn't do the majority of what it is supposed to do. I paid a lot of money and it was supposed to be a special gift. The whole experience was a rip off.
Response from ThePhotoStickJan 8, 2024
Hello Glenda Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Harry R.
Dec 29, 2023
Customer Caring
After I notified your company about the missing package you ask for information about what happened. You verified my info and let me know it was being shipped express mail which is more than you had to do. Thanks for your help and quick correction. The difference in a happy customer is the person that gets the complaint handled. You do a great job for your company and make a big difference in how the customer feels about doing business with them again. I will continue be a customer with this kind of service.
Response from ThePhotoStickDec 29, 2023
Hello Harry! Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you. Sincerely, ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

ThePhotoStickReviews of thephotostick.com

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Issues for Mac based systems

If i could give minus 10 i would.

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Stick funktioniert überhaubt nicht

Habe es doch noch einmal versucht

Får ikke, hvad man betaler for

PhotoStick was a complete disappointment!bought a PhotoStick for a Christmas…

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Stick funktioniert überhaubt nicht

Habe es doch noch einmal versucht

Får ikke, hvad man betaler for

PhotoStick was a complete disappointment!bought a PhotoStick for a Christmas…

Customer Caring