Susan C.
There is no customer service!
There is no customer service. After 2 voice messages and 3 emails they finally contacted me. Only to say that it takes time, which is not stated on the website. I too received an email stating my order had been delivered but I don't know where since they would not return messages. It took 9 days for them to respond and that was after I disputed the charge. Then they had the audacity to say that I had to pay return charges. Wish I saw these reviews before ordering.
Response from RV Fridge GuysMar 7, 2019
Susan, I see 3 call backs to your number that you had put on your order without one answer. I see several Emails back and forth. I wanted to take the time today to show you where it states lead time. It's right above "add to cart" on the product page and this one shows a 3-4 week lead time. Please take a look at the part you ordered: https://thenorcoldguy.com/norcold-burner-tube-621051-fits-the-322-323/ It's also important to mention that we rarely accept special orders back at all. In our policies we explain that we never do and that's because they're obscure parts that are rarely ordered and we don't have the space to stock parts like that. We made an exception to take this part back. You can reach back out to us whenever you'd like to handle this return.