RV Fridge GuysReviews of thenorcoldguy.com

Package arrived quickly and in good order. Rack is perfect and description on website with diagrams was very helpful to choose exactly what I needed. Will definitely use the Norcold guy again.

April 22: Items still haven’t arrived. Hopefully it shows up early this week!👍 April 8: Thanks for your quick response yesterday. I received a timely email back from customer service. I just wanted to clarify something though. The email said that Canadian orders have to be shipped to Michigan first, and then to Canada. It also said that there is a two week turnaround as a result. I need to know if the two week time frame is to get the items to Michigan and then to me? or is the two weeks to get the items to Michigan only, and then there will be a further wait to get them to me in Canada? Basically, what is the estimated date of delivery to Merritt, BC, Canada? thx!!! April 7, 2019: The person on the "chat" was very helpful. I was able to get part numbers for everything i needed and order them right away. However, 5 days after i processed my order, I checked on the shipping status and it still says "Awaiting Fulfillment". I called and emailed to find out what this means and have had no response. I am on a fairly tight time frame to have my fridge installed and need to know if i can get the parts I need in a timely manner. I wish they would respond and let me know when i can expect to see the items i ordered.

No response to my phone calls or emails.

Finding the parts was easy on the website and the parts arrived quickly. My only complaint is the lack of any response from both the “contact us” message and a voicemail message.

Had placed an order for a optical board and a incorrect part was shipped. Talked with Brain about the error and he lied to me saying proper parts were being shipped and to return wrong one upon receiving shipment, never happened. Strongly suggest against using this vendor. Does not response to e-mails. This has being ongoing for over three months. BEWARE...

I ordered bins and shelves for my rv norcold. They charged me 26.00 shipping. The bins were wrong size so I contacted them to return. Beware there is a 30% restocking fee! I e-mailed them several times, called several times, no one answers. It's been almost 2 weeks with no responses. Beware of this company as they don't want to take back any products. Worst customer service ever!!

Good website and fair prices. Definitely saved the URL to my RVing favorites.

The customer service rep was easy to work with. Can’t believe they would charge $25.00 for two day freight for a $160 part.