RV Fridge GuysReviews of thenorcoldguy.com

I ordered part number Norcold Thermistor Assembly 618548. It said it was delivered. I did not have anything in my mailbox. Tried to call leave messages - emails. No response.

I used norcoldguy for about 6 different transactions as I rebuilt a 25 year old norcold gas refrigerator. Transactions were smooth, fast shipping and prices were reasonable.

Ordering was easy and shipping was fast. My problem is I no longer needed the parts I ordered. This company does not give refunds only store credit or replacement parts. I received no communication from the company regarding my refund even after I requested it. There is nothing on their site indicating they do not offer refunds. So I'm out the $36 I paid due to this company not wanting to issue refunds. Also, the actual shipment came from another company. Would not recommend using them based purely on the customer service experience I had. Edit: The reply I received after I posted my original review is indicative of the poor customer service. Directing me to fill out a form I already filled out and submitted and sent a follow up request on receiving no response from either. If they actually looked at the forms being submitted I wouldn't have had to write a negative review. Am I supposed to fill out a second refund request to get the desired response? Wow.

This is a correction to my review on October 7. Apparently the company is overwhelmed with order requests and they are slow to respond, who new? Anyway parts have been shipped and received and it was my error on shipping address, box was unchecked on billing / shipping so they sent to billing address and I did receive that order from October 5. A tracking number with USPS would have helped. Apparently the last order I had ordered wrong part. (My mistake) With new information I am trying again with another order after talking with Brian on what the problem is. We hope this transaction goes smoother and used a different card so shipping is more local. Just trying to head south for winter with a working fridge.

Well I order parts that are on backorder, your website did not indicate that they were on backorder. I wish website would indicate if the parts are in stock or backorder, that way the buyer would have a choice to order the parts on backorder. I really don't appreciate the bait and switch scenarios.

I ordered item on 18th of September and still have not received item, i sent message no response, I got a hold of them after almost 2 weeks and was told its the mail carriers fault, it is now the 11th of October and still do not have item, cant get anyone to answer phone and cant leave voicemail due to to full box. I did not spend much money on item however it is matter of principle, Im not giving money away.

Inpatient disrespectful over the phone with my order.i used Norcold Guy several times before covid. I got good respectful friendly service before. Did ownership change? Got my shipping address wrong. USPS wouldn't ship it. So, my cooling unit sat there for 2 weeks. No answer to emails and no answer to messages. Rarely picks up the phone.

right part and fast service,, a pleasant change from other parts places.