The HartfordReviews of thehartford.com

My wife and I both use the TruLane app in our cars. We began doing business with The Hartford on 11-1-23 and do have good rates on our home and vehicles. Since we installed the TruLane app on our smartphones, we both are usually anywhere from a 97 to 100 score. My wife and I were both at a score of 100 on 6-25-24 and on 6-26-24 both of our scores went down. Hers went to a 96 and mine went all the way down to 93. Usually, if we get 4 stars on one of the five things the app watches for, we might drop to 99. After a day or two of all 5 stars, we get back up to 100. To drop 7 points in one day is impossible. Even dropping 4 points would take some really bad driving. My wife checked her driving from 6-17-24 to 6-25-24 and she had all 5 star ratings and was at 100 on 6-25-24. The next day is when we both were reamed. How do you go from a 100, like my wife did with over a week of nothing but 5 stars, to a 96? I called The Hartford and they are saying something about going to a 91 day running average instead of 14 days like they were using. It does not matter in our case, we had at the minimum a score of 97. Going to a running 91 day average, would also improve the chances of a higher overall rating. I was told that there have been other complaints. I take driving seriously and do not appreciate when The Hartford told me that a 93 is still great. It is not the 99 or 100 that we usually have. So I got a response back from The Hartford explaining why my score went from a 100 to 93 in one day. Keep in mind that my wife and I have never dropped below a 97 on our scores since we agreed to the Trulane App. There response said that they have changed the functionality aspect of their TruLane App. IMO this is just a way that they are reducing people's scores so they can lower the percentage of discount they give. 100% is a lot better than a 93%. They are crooks, just like all the other insurance companies.

If I could give them 0 I would. Our Newfoundland Sam went to the groomer who is insured by The Hartford on May 20, 2024. He went in a happy energetic dog and we got a text at 4 pm saying he was happy and ready to be picked up. Our boys went to get him and he was limp on the floor surrounded by employees and box fans. His hair had not even been done and he had been there for over 7 hrs. Our adult boys had to carry/drag him to the car. He was breathing so heavily we rushed him to the animal ER. They took his body temperature and it was 108.5 and his heart rate was over 200. He was bleeding internally and his organs were shutting down. He was suffering from heat stroke and we had to watch him die. His eyes and gums were bloodshot. An employee saw my Google review and photos and found us through social media. Sam was left in a drying kennel all day! He literally cooked to death. Idlewire deleted every record of him being there. The Hartford spoke to this employee and was accepting negligence yesterday which was June 24, 2024. It’s been over a month now. When The Hartford called Idlewire to tell them they had a witness and were claiming negligence, The Hartford gave Idlewire this employees name even though they were asked to keep her confidential in an email send June 20, 2024 at 8:05 PM. Porschea Holmes with The Hartford claimed she never saw it and her case load was over 60 claims, even though she saw every other email. This employee reached out today and said Idlewire was trying to discredit her and question her mental health. Her boss and manager have been after her ever since the phone call. Now all of the sudden a “magic witness” has come forward to contradict her story. This came after Idlewire was informed someone came forward and the Hartford gave her name. Our sweet dog died a very cruel and painful death and Idlewire is the one that initiated the negligence claim. They’ve had over a month to have a so called witness come forward. They only did so after The Hartford told them they were negligent and gave them this young girls name. This has been the most awful and traumatic experience. Idlewire murdered our dog and tried to erase any proof he was there and The Hartford is now helping them. This cannot happen to anyone else. The Hartford is helping this groomer get away with killing a pet and have also ruined a young girls life in the process. This cannot happen! We’ve kept all correspondence (email, recorded phone calls, texts etc) should we need to move forward with our lawsuit. I’m disgusted by The Hartford! No humanity or decency. Just their bottom line.

STAY AWAY from THe Hartford Insurance! I couldn't agree more with the ratings of 1 star. I was blindsided by charges for an audit I was never informed about, which then accumulated late fees—again without any notification. This lack of communication feels like a deliberate tactic to profit from these fees. No phone calls, no emails, nothing to warn me about these accruing charges. This is unacceptable and seems like a clear attempt to exploit customers.

I purchased and paid for both STD and LTD disability, and held the policy for over a year before attempting to use it. When I became injured and was unable to work, they seemed concerned about my well being throughout my use and need for the short term disability insurance, however, as soon as it rolled into Long Term Disability, things became drastically different. They started acting like my paperwork was insufficient to explain the nature of my disability. It was the same paperwork, from the same providers who were creating restrictions that stopped me from returning to my current job. They tried to imply I could do other work, but this is employer contingent insurance so why would apply to another employer? They stated that they would offer assistance to me in applying for Social security disability, which they did not. They offered no assistance, and paid no long term disability outside of a payment in January of 2023. I ended up being let go from my employer around September 2023, never once returning to work. I still have yet to return to work, any kind of work actually. I thought that receiving the long term disability insurance coverage would provide the security I needed to explore medical care, specifically chiropractic care, as well pay medical insurance premiums as I wasn't earning income through my employer. But they stopped the moment it became a long term disability case. They treated me like getting injured was my fault, they acted like they needed new and different paperwork. The person with whom I made personal correspondence became very curt and no longer cared about what I had to say. If you do business with this company, they will likely give you a false sense of security and you'll most likely have to get a lawyer to review your case. They might still continue to deny you despite getting a lawyer. You may even have to take them to the supreme court, to get the insurance money you paid for. That's really what it is, you pay them for insurance and they hassle you for using it. You're probably better off skipping out on them, they are an employer only insurance model so if you get injured and lose your job, you're no longer covered. They could've been of such great help, but instead all they did was ensure that I wouldn't be able to keep my medical insurance and that I wouldn't be able to go back to work.

The worst company I have ever felt with!! They try their best to beat you out of money !! They talk a good game on the phone !! Which I also recorded!! I work for big company and my company will not re-new their short term disability coverage from them also THEY TAKE CLASSES NOT TO PAY YOU OR TO MAKE YOUR EXPIERENCE SO BAD YOU GIVE UP !! GOVERMENT NEEDS TO INVESTGATE THEM !!!

Started off paying 183 full coverage for my car and husband's truck. Following year 195. Last year coverage went up to 259. Called to inquire and was told it went up just in case we have an accident. This year it went up by 110 and was told we have to bare the cost of all drivers. SHAME ON THE HARTFORD. We got this insurance through AARP because it was suppose to be good and reasonable. We are senior citizens.

My experience with The Hartford Insurance has been a nightmare. Despite being approved and paid out faster by state disability, I spent three years grappling with their inefficient processes. The remote staff's failure to return calls has left me frustrated, stressed, and anxious. The level of incompetence and disregard for customers is unbelievable. The Hartford's unethical behavior has pushed me to consider legal action due to the undue hardship caused. I caution others to be wary when dealing with this company.

I will never use The Hartford. I tried to get a quote for E&O insurance online, but the website wouldn't allow it. Then, I called to speak to an agent. A fairly inept person asked me a number of questions and then said she would connect me with an agent to complete the process for a quote. She came back, said no one was available, and then hung up on me.