The HartfordReviews of thehartford.com

I like the employees, but the hartford phone AI recording system sounds so so rude and would put any customer off and also confuses the customer. If you get in ana accident you get thousands of letters with figures on it and showing what was cover but then not covered or says still under review followed by customer care saying verbally but not in writing not to worry that everything is being paid for. if your car is gone you can rent one but need to pay a fee which was shocking as customers need to get to doctors and felt isolated in recovery. i still use them until i recover.

It appears that this insurance company is credit base. They want to run credit reports. I have a great credit report. The reason I did not continue because I have lift up the freeze on my credit report. It is really pain to go through the process of lifting it up the freeze.

I've been with the Hartford for over 5 years now. Like many insurance companies, I switched to lower my auto insurance costs. I also have my home insurance with them. Despite not having a single claim on my house or auto, my rates have creeped up over the years. Like most people, I cringe and pay the bill. One of reasons I went with the Hartford is that they initially gave me a decent deal for having a good driving record. Unfortunately, after each year of no claims, instead of some sort of discount, I just get charged more. One thing I did like is that I could put the cost on my credit card. This helped me manage cash flow. This year I was quite surprised that they wanted to charge me 3 percent more to use my credit card. I know what they will say about this. Everyone's doing it and we have to find ways to cut costs. I reject that argument and find it just another way to charge me more.

I dislike going online purchasing car insurance. I went online and got a quote and thought I was purchasing full coverage Insurance. It was only liability. My advice to senior citizens to not go online to purchase insurance. Make sure you speak to an agent to make sure you are purchasing full coverage. Senior Citizens do not purchase insurance online speak to an agent to make sure you are getting the right Insurance.

The Hartford leaves prompts on their main page stating that they're still missing information from you and/or your physician - when they are not needed, or have already been received, processed and approved. I was told "its always there" on the main page. I advised the customer service representative to speak with IT department and have them fix that. It's pretty aggravating to be out of work on surgery, in pain, and having to chase The Hartford down to make sure things are done appropriately on their end. Its not my job. It's theirs, period. The information on the page is misleading and inappropriate. The IT deptartment needs to fix this agitation on their page immediately. Thank you.

My husband and I have had Hartford for many years. They were always prompt to pay and we had no complaints. However recently our premium increased almost 50% from the prior year. ( No claims) just an over all increase across the board. I will be switching and taking my homeowners policy as well. There are no customer discounts for being loyal customers for at least a decade . Bye