The HartfordReviews of thehartford.com

Asia Lamat (Im not sure of the correct spelling!) is an absolute asset to The Hartford! She was not even assigned to my workers compensation case (and doesn’t handle Texas laws) but noticed that I hadn’t been contacted and personally reached out to me. Not only was she knowledgeable, professional, and KIND, she kept her promise and followed up with me before the weekend. That peace of mind is priceless! Her type of customer service is RARE these days and there should be more Asias in this world! Thanks you so much! -Jessica Murray

I needed a Certificate of Insurance and I was in a hurry. I logged into my account, clicked a few buttons and had what I needed in less than a minute! I was directed to a survey and I goofed up my response, rating them less than they deserve. I got a phone call today from the Small Commercial Insurance Department, asking if there was anything they could do to make it right! Who does that? It's usually so hard to reach someone in customer service at most places. But this company reached out to me! I am glad to be a valued customer.

Short term disability. faxed paperwork for my provider to fill out but it didn't go through. They did not notify me. Then they emailed the paperwork to my privet but spelled the email wrong, never notified me that it didn't go through. Now every time I contact them to check on my claim, it's a different story every time!? No communication and all you hear are different excuses EVERY TIME YOU CALL.

Was sideswiped by a driver who tried to get ahead of me by passing on the right shoulder. Problem was there was someone already sitting on the shoulder in front of the driver so to avoid hitting him, he turned into me. In any case my claim through The Hartford has been handled with the utmost professionalism and compassion by Meaghan Sprague in the claims Dept. I can't say enough good things about her. My car was repaired within a week after handing it over to the repair shop. I am now looking to work with The Hartford to prove culpability on the other driver's part. I hope The Hartford doesn't hit me with punishing rate hikes but in any case, Meaghan and the claims process has been exemplary. Also a shout out to Peter Kwan for exemplary service as well.