The HartfordReviews of thehartford.com

Home policy of 20 years went up 185% this year (almost double). For the insult? A new convenience fee of 3% for credit card payments. Great example of how to feel gouged in one easy transaction; I guess they really do segment consumers into those likely to switch (discount them) and those likely to stay (surcharge them).

Our vehicle was stolen on 5/19 and reported to the insurance company. Recovered on 5/20 and were told it was a total loss. They only cover a rental car for seven days from the recovery and what they allow isn't enough to cover a car. We're paying out of pocket. Still waiting for our money to cover the lost vehicle. Paperwork is sent via snail mail. No sence of urgency on their part.

I didn't have any problems with this company, until I requested to reduce my coverage. It took several attempts, via email and phone, and they consistently just parroted back the coverage I had, never acknowledging the request to remove certain things. I ended up canceling and finding another company. I can't pay premium prices for subpar communication. And had I ever needed to submit a claim, lord knows how difficult that could have been given how hard this simple request was.

This company, after years of coverage, stopped providing coverage on my workers' compensation policy. They hassled me with the final audit which, inexplicably, caused a 20% increase to my last year's policy. My company is in a low-risk segment and the industry does not have high claim rates. I have never filed a claim with The Hartford. The rate increase, threats of collections, and cancellation of my policy all led to a really bad taste in my mouth.

Their auto insurance rates are good, but their service is terrible, and they have hard and fast rules that are their way or the highway. Two ecamples; I tried to add my umbrella to the auto policy, but because Someone rolled into the back of my car over two years prior, and paid in full for the repairs, they turned. No other accidents and no tickets. Great credit score. Then I sold the car recently. They won't cancel the policy on the day I turned in the plates, and if I hadn't contacted them for another day or two, it would have to be the day after that. No way to reason with them. They get to keep the extra premium. Even though is is only a few dollars a day, it us my money. They also say they will take 10 days to refund the unearned premium. When I paid,they processed the payment right away.

I switched to AARP The Hartford only 1 year ago and just got my renewal notice and my premium went up almost 28%!. I called and the woman, Indira?, told me that all the rates have gone up everywhere. I told her that rate increases are inevitable, but nothing anywhere went up 28%. That's ridiculous. I've been with them for only one year, have had no claims, no tickets, and my credit score is over 800. I'm will have to go shopping around again because of this bait & switch technique. Shame on The Hartford for taking advantage of senior citizens! They should be reported as fraudsters and price gauging!

First off when I talked to the agent to get a quart and sign up, I asked them to bill my membership and renters (said I’d pay in full if they could put it on my credit card and do my auto out of my checking with my debit card. They billed both auto and renters on my debit card and the membership only on my credit card! They overdrew my checking account ( which I got charged for)! Then they said they listened to the recording and I never mentioned my credit card. I told them if that was true, how did they know how to pay my membership out of it. I requested a form to listen to the recording and know one month later no firm. I called them they said it was mailed and to give it until the following Monday and if it wasn’t here call them back. I called back and there was nothing on record and they said there was a glitch that kept erasing whatever they were trying to put new info in for records! WTF. There true lane app is a scam. Perfect driving scores every time and I my score dropped to 70. They said it showed some thing that I may have tried to mess with the app!!! They won’t correct it. What a bunch of crap!!

Once you are no longer with the company that you worked for Hartford locks you out of the portal, even though you still have to submit paperwork and they will continue to pay the claim. From that point on you have to call for EVERYTHING. Was told it's because the company that hired them pays for portal access. I would think it would be more cost effective for Hartford to give portal access than to pay their reps to take all those phone calls. It's very frustrating to have to wait on a rep to call me to let me know if claim extension has been approved or denied or they need additional info. I was able to see all that on the portal before access was cut off. I have also been bounced around, being constantly assigned to new reps, all of which seem to do things a little bit different. Over-all not a great experience lately.