The HartfordReviews of thehartford.com

I called in for a General Liability quote for my new business. After answering all of their specific questions for 20 minutes, I was placed on hold and told that they would connect me with a partner that can help me. Well, I was on hold forever with an automated system telling me to keep holding. I finally hung up and was expecting a phone call back. That phone call never came. I did receive a very short email stating that they won't be able to help me with my coverage, but thanks for calling. They did not list specific reasons and did not even sign a name at the end of the email. They couldn't even give me a courtesy call back to explain why they would not be able to quote my policy. I truly wonder if they were just planning to leave me on hold indefinitely. Horrible customer service and process. After reading many other reviews, this may be a blessing in disguise. I probably dodged an even worse experience.

Horrible claims experience × 2 Details provided to company and company did NOTHING to resolve or address my concerns. Details if my experience available upon request.

They sent the paperwork to the wrong provider email address, so there was a delay in getting it initially filled out. Then they took a couple weeks to look at it and say that they needed more paperwork, then they sent that paperwork to the wrong email address again. More delays. Then they took a couple weeks to decide that I was approved. But by that time I had gone weeks without pay and had to wait for backpay. Then they automatically started a claim for LTD, which caused me to have to contact them to close that claim since I was already back to work. They reached out to me regarding overpayment instead of reaching out to my department, so I then had to facilitate that. I can't explain how much unnecessary stress they added to an already difficult time in my life. I hope I don't need to utilize STD any time soon because I would not like to use their services again.

First off when I talked to the agent to get a quart and sign up, I asked them to bill my membership and renters (said I’d pay in full if they could put it on my credit card and do my auto out of my checking with my debit card. They billed both auto and renters on my debit card and the membership only on my credit card! They overdrew my checking account ( which I got charged for)! Then they said they listened to the recording and I never mentioned my credit card. I told them if that was true, how did they know how to pay my membership out of it. I requested a form to listen to the recording and know one month later no firm. I called them they said it was mailed and to give it until the following Monday and if it wasn’t here call them back. I called back and there was nothing on record and they said there was a glitch that kept erasing whatever they were trying to put new info in for records! WTF. There true lane app is a scam. Perfect driving scores every time and I my score dropped to 70. They said it showed some thing that I may have tried to mess with the app!!! They won’t correct it. What a bunch of crap!!

Hartford is the worse in customer service and I would not recommend them to anyone! I have a claim because of Hurricane Beryl in Houston that began in July! The service or lack there of by the agent and the adjuster is appalling! My lawn looked like a puzzle from the shingles, a leak in my kitchen ceiling. Roofer noticed several water intrusions (no pay) central air conditioner displaced by the wind, unit is old (huh) but yet it was working fine before Beryl sounds like a jet and now only manual shutoff (not paying) gutter 1 hanging the others displaced because of the force of the wind, Facia Board etc had to be replaced in order to secure roof (not paying) Beryl, the wind and rain it brought was treacherous! Roofer was told to replace complete roof and gutters but yet Hartford changed language on paper to not cover! leak in kitchen from storm now questionable, along with several other water intrusions in home! Wind damage to back door ( old, not paying) the force of the wind caused a shower of water from the top of door causing myself to try and duct tape the area until the storm was over. Hartford sent two companies to tarp roof because of the damage the fact that shingles were gone due to storm and so it basically rained in openings and cracks that had no shingles etc. Roofer (today) explained to adjuster the need to secure roof etc with Facia board etc (no pay) I gave the adjuster the go ahead to speak with my roofer he in turned told my roofer about my electrical problem without my authorization. He is my roofer not my electrician, he also stated to the roofer that he was paying for electrical damage to my home as a courtesy!! What?? Now on to the electric side, power out for 2 and 1/2 days when restored blinking electrically in the house along with sparks from outlets. A company called Strike Check sent there electrician named David per Hartford to check the electrical he determined that Beryl had done severe damage to electrical system and that fuse boxes etc had to be replaced along with pole connected to the city of Houston’s pole, he also said that the air conditioning compressor needed to be replaced after house was rewired etc. Hartford…(no) not paying, ? The compressor is just old! Fact is the first guy Hartford sent spent approximately 10 minutes looking at issue with central air unit outside and 2 minutes flipping a flashlight in the attic and the result was it’s old!! David found the issue, advise myself and Hartford that because of electrical situation I needed to promptly leave the house for safety reasons of which was disregarded by Hartford and in the past week electricians came to replace defective issues caused by the wind and have noted that due to the electrical and status of air unit because of wind and water damage the compressor must be changed because it is inoperable! Hartfords continued response not paying for unit although it was damaged by the wind of beryl and fence parts had landed forcefully in it! Old doesn’t work for me if that is the case why not just rebuild the old home why must the Company spend money to piece parts together! Old is not a factor but running and operating properly moments before the storm does and the effects left by the storm have resulted in damage! Tim my adjuster should have never spoken to my roofer about electric especially he in his opinion didn’t think it was damage from Beryl but yet the adjuster he sent from Strike Check validated the issues and yet Hartford sent dollars to begin correcting issue resulting from Hurricane Beryl! The woman handling my claim has annoyed me beyond annoyance and I find it very difficult to dialogue and work with her and at this point do not care to interact with her as it is futile! Her name is Karin, I recently called, left a message I heard from her 2 weeks later and that was recent. Tim told the roofer he is not going to give money out this late in the claim but yet the response with checks etc, sending to mortgage for signature if nothing else takes weeks and at one point a month! The contractors expect payment although partial at this point! The electrician recently started work because of the weather (rain) in Houston…water and electricity!! Because of todays comments made today by the adjuster to the roofer I have asked the electrician to note any possible supplements so that they may be on file as I determine my course of action regarding the handling of this claim! My claim #is pp0020504863! I will never recommend this company to anyone! This has been a nightmare experience!

They left me with a lapse in coverage that will cost me thousands. I had set up auto pay and had no idea my coverage had lapsed. They say they sent me an email to notify me of the upcoming renewal but I can't find that. I would think they would make more of an effort to let you know you have no coverage, a phone call, letter, text or something given the importance of it. I guess it could have been worse if I had an accident and then found out. Bottom line, I have no confidence or trust in this company.

TRULY the worst insurance company in the world recently they gave approval for my son for his MRI for his Workmen’s Comp. only to find they denied it when the medical group tried to put it through these games should not be tolerated. I’m going to be reporting them to the New York State Workmen’s Comp. board and I will be taking them to court on my own not my son, this is ridiculous denying people treatment that needed because of work related. Injuries is just a horrible way to do business so anyone who’s doing business with Hartford insurance really should really think about going someplace else to reputable carrier. I understand there’s a thing called profit and loss, but remember one thing when you lose customers because of bad business practices, that’s the ultimate sacrifice you pay Adjuster Maggie St Helen should be fired for being a horrible person and hopefully the way she treats her customers is brought back to her this holiday season. KARMA CAN AND WILL BE BRUTAL! GOD WILL GET ME JUSTICE!

The absolute worst. My company uses them to pay out paid family leave. What a miserable experience. I have spent more time on the phone going back and forth than I have spent time bonding with my newborn. The reps barely speak English. Nothing ever gets resolved, they ask for documentation and then keep moving the goal post. It's like their explicit purpose is to avoid paying claims.