The HartfordReviews of thehartford.com

I canceled my renters insurance when I moved into a house and no longer paid rent. I notified The Hartford, but they failed to process my cancellation correctly and then refused to issue a refund — even though it was their mistake. This company is heavily promoted through AARP, but they did not act in good faith. Seniors deserve transparency and respect, not denial and runaround when we follow the rules. ⚠️ If you’re considering Hartford through AARP, be very careful — promises of “senior-friendly service” may not match the reality.

Would leave zero stars. The Hartford is a joke! They will keep asking for the same paperwork that has already been turned in and you only find out they need paperwork if you call in. When I mentioned that paperwork has been returned over a month ago they are like oh yea you’re right. We are going to review everything and it’ll update in your portal. Weeks go by and same thing again. Definitely setting people up for failure.

Well, again, I was denied by The Hartford. I was out of work from 02.17.2025 through today 09.10.2025. The requested paperwork packets, additional information, and then essay questions for my doctor concerning my condition. They claimed so many times they sent paperwork via fax, but my doctors office states never received. When my doctors office has faxed to them, The Hartford claims, never received, and a few times tried to blame me or the doctors office for not dialing the 'correct number'. I started asking for the paperwork to be sent directly to me and would keep the rep on the phone until it showed up in my email. Then I would take it to my doctors office. After all this time and effort, document after document, pages upon pages, denied. The Hartford takes peoples money and does not pay out. I have paid into the system for OVER 27 YEARS! And now when I need it to avoid eviction, they deny deny deny. Avoid this company if at all possible. Do not pay into them if offered through your employer, they will never pay out. Every review online from BBB, Trustpilot, and so many others, all say they same, they are a one star company who never pays their claims.

I went out of work on November 12, 2024 for a quadruple bypass. Went back to work February 12, 2025. It is now September 9, 2025 and my claim is STILL being denied. I've sent ever bit of medical records I had (all 250 pages of it) as I was TOLD TO DO. Just to be told, oh you need to file an appeal to reopen the claim. Every time I sent in medical records, they either didn't get it or it was not the right documentation. Resend what they request over and over. They are doing EVERYTHING to deny a valid claim and not pay out. Never have I ever had such poor customer service than with this organization.

I spoke with Sabriah in regard to paying my workers compensation. She was absolutely no help; she had an attitude and instructed me find the number because she had no idea who my agent was. Please keep your money these people and company is horrible.

In December 2024 while returning from California I hit a truck canopy. Of course there was severe damage done to the front of my vehicle. I filed a claim with the Hartford only to find out that when I had signed up and switched from my mustang to my Ford truck that they had not switched over my full coverage they had given me liability only which meant that I had no insurance basically. When I needed to get a rental car from Avis while the repairs were being done of course I had rental car coverage on my insurance and someone backed into it and knocked the carport down on top of it. It took me 40 days to get a response from the Hartford and the only reason that they did was because I called into argue with them about the coverage they had given me. If I had not called in she would not have called the adjuster and I would have never gotten a response. Avis contacted meat to let me know that it would be 2,000 plus dollars to do the repair. They submitted it to the Hartford and offered to close the claim out for $1,200. The Hartford refused. They did not notify me. They did not offer me the chance to pay the difference. As a matter of fact when I asked her via email why they didn't she just never responded to me. The Hartford is no place for seniors to get their insurance! Why is AARP promoting this company that is constantly ripping off seniors and providing no customer support whatsoever. After my last interaction was Hartford I had a heart attack I was so stressed out. You think they care? Nope. Still left me out there on my own to negotiate the rest of my debt on a fixed income. The Hartford is not the friend of seniors do not buy your insurance from these people. Their rates are outrageous and they constantly rip us off and shove us to the side like garbage. FYI, I am a 69-year-old professional driver who had a class b license for 50 years, never had an accident in my personal vehicle or work. Why is the Hartford charging me $2,000 a year for a 2004 Ford pickup that I drive less than 100 miles a month? These people are stealing from Americans

This is a SCAM insurance! one of the worst car insurance companies anyone could get in NY! OR OVER 50! SCAM SCAM SCAM SCAM SCAM!! Representatives don’t know what they doing, you call to see if anyone can take your payment and they say they can’t, go to the app, I tell them my app is blocked from their site, no one can help me, another agent says she can update my auto pay and didn’t, making my payments late, another agent I spoke too to see why my auto pay the payment they haven’t taken out, she said the auto pay by the first agent wasn’t updated, this whole thing is a joke, I’m starting to thinking who’s taking my money and where’s my money going. Absolutely ridiculous and the worst of the worst. Do not think that The Hartford is cheap and your saving , they so quick to cancel you and say they can’t reinstate it. Aweful experience I ever had.

Claims are incorrectly submitted to clearing house (Nexus?). This can cause insurance rates to jump greatly. It impossible to get this corrected by Hartford even after hours of phone calls. You get promises but no follow through. I strongly recommend everyone call and request your "letter of experience" to check for errors. I will be contacting my state insurance board to try to get the error fixed as Hartford was unable to do so.