The HartfordReviews of thehartford.com

I have been Insured with the Hartford for 2 years now. When I first came over to them, they were great. Then the first renewal came up and they raised my rate over $1200.00 a year, I complained, and they wanted to remove coverages to lower my rate. I told them no and compared my policy with others in my area and they were definitely higher. but I stayed with them for another year. Renewal is up again, and it went up another $1200.00 a year. So, in 2 years my auto insurance has double with them. My wife and I have clean driving records and no accidents. They want over $5000.00 a year. We have a 2023 Chrysler 300 and a 2020 Jeep Cherokee both these vehicles are pleasure vehicles and very low mileage. Wife works at home, I ride my Harley to Work, the Hartford doesn't cover motorcycles anyway. They are price gouging. There is absolutely no reason for the increase. Their answer is to remove coverages; my answer is to remove The Hartford! They want me to make payments to them with very little to no coverage. I may be old but not stupid! Moving over to Mercury which is $228.00 a month instead of the Hartford at $443.00 a month! Don't let them suck you in, and the start hitting you with their rate increases. I went ahead and cancelled AARP also. I am going to drop reviews everywhere! I want to save others from this!

I do NOT recommend this company. Their acquisition process is not transparent, I believe it is intentionally slow, and purposely overly complicated. I apparently was still in the "application" process 17+ days after getting a quote for car insurance that was acceptable to me. The quote supported their claim that they can save me $$. After receiving the quote and monthly payment schedule they were happy to accept my first month's payment of $271.48. I mean, money was exchanged right? I had every reason to believe my business with Hartford was a go. No mention at all of driving record at that time which I thought was odd but oh well, they have access to gigantic databases and I figured my record had been reviewed. Otherwise, why would they give me a quote and take my money? 13 days later I received written materials in the MAIL with a 4 day turnaround asking whether I had any moving violations or accidents in the last 5 years. I got a ticket but couldn't remember the date. Thought it was maybe 2022 or 2023 so wrote that down and sent the stuff off so it would reach them by 6/22 as requested. On 6/23/25, 12 hours into my "supposed" new insurance policy beginning and my old one cancelling, I get a phone call and email stating that due to the 1 moving violation my premium is now going up. I call them and found out it is going up by $1100! So now my premium exceeds any savings they quoted AND what my original insurance company was charging. I asked why this was just coming up now 17+ days later and got a weak excuse that "it can take up to 7 days to receive DMV info from California." Sorry - I'm not biting. I started the process with them 6/5/2025 and insurance was due to start 6/22/25. I'm having a hard time believing in this day and age getting settled into a new auto policy takes 17+ days. I think they do this on purpose because when they spring the higher premium on you at the last minute, the odds favor them that most people will just go ahead and acquiesce out of fear they aren't covered. Besides these shady business practices, the promised gift they use to lure you in never materializes. I cancelled and went back to my previous insurer. Reinstated with them on the spot btw....none of Hartford's extortionist greedy delay tactics. Update: I was credited back most of the money minus 24.52. No explanation as to why the amounts don't match but again, I suspect most people won't squawk.

Oh I should have known better ... I was going to be a day late on my payment and notified them of it. It was a government check snafu. They refused to accept it and said they would cancel me for being late. They didn't, greedy pukes took my money. Now fighting them on account stuff, these are just nasty people all the way around. I'll be cancelling bright and early next business day of this post. Good riddance!

I wanted to be their client. I signed up for a small business insurance with Travelers last year... This year my contract was transferred to The Hartford. I do not know why this happened. But I assumed my automatic payments were going through. Little did I know... THEY WERE NOT. At this point I'm about 2-3 months behind on payments I thought were being paid. You think you would get a call explaining the situation. NOPE. I discovered my policy was cancelled by accidentally finding an email explaining so. When I called and asked their rep "why did no one call to explain?", he said "we don't do phone calls. We communicate via email and you have our website to log into. (CURSE WORD-Use your imagination) How often do you think I'm going to log into your website? How often do you think I'll be looking for your emails? This is an insurance deal. PAY AND FORGET IT. This is how it works. This isn't some subscription into some entertainment site. I have no intention to log in to your website... EVER. But if someone had called and explained I need to in order to set up a payment process, I would have considered it. They should have done their due diligence to CONTACT their clients to inform them of any existing issues, like payment processing. WTF?! An email DOES NOT CUT IT! So when dude told me this, I was like... "this is how you treat your clients? You can just leave that policy cancelled. I will be searching else where."

Steer clear of these dirtbags. They cancelled my mother in laws HO insurance while she was in a coma and then REFUSED to assist my wife with keeping the account current.

I wish I could give Hartford zero stars. We switched from an insurance company at the beginning of April to Hartford from a company we had been with for 18 years. When I requested a quote I disclosed, we had a pellet stove & pool. We started a policy with Hartford on May 9th. Shortly afterwards, Hartford sent out a person to take pictures of our home & property With no prior contact with us, on May 21st they issued a letter of cancellation due to things they felt were wrong with the pellet stove. They did not contact us to give us a chance to correct whatever was wrong with the pellet stove. In addition, cancelled our policy showing the cancellation date of 4/9 (the start date). They also contacted our mortgage company with the cancelation news. Needless to say, our mortgage company contacted us the day after we received the cancellation notice. We had no previous knowledge of the cancelation prior to 5/21. During this time (4/9 - 5/21), we had questionable weather with threats of tornados, and we had no clue we did not have home insurance. While their rates are good, if you have a pellet stove, please keep shopping. Honestly, even if you don't have a pellet stove, please keep shopping - who knows what they will cancel the next person for. Hartford does not care about their customers, only their pockets. The level of disgusts I feel right now is indescribable. They opened us up to possibility of bankruptcy if we had any loses during this unknow cancelation time. I checked the box below - any higher ups from Hartford can feel free to contact me to discuss this further.

Hartford is placing ads that are false They dont save you money ,they charge much more for same product

Their auto insurance rates are good, but their service is terrible, and they have hard and fast rules that are their way or the highway. Two ecamples; I tried to add my umbrella to the auto policy, but because Someone rolled into the back of my car over two years prior, and paid in full for the repairs, they turned. No other accidents and no tickets. Great credit score. Then I sold the car recently. They won't cancel the policy on the day I turned in the plates, and if I hadn't contacted them for another day or two, it would have to be the day after that. No way to reason with them. They get to keep the extra premium. Even though is is only a few dollars a day, it us my money. They also say they will take 10 days to refund the unearned premium. When I paid,they processed the payment right away.