Happy HowlReviews of thehappyhowl.com

I've struggled to find food my dog enjoys, but Happy Howl finally did the trick! I love how easy it is to serve, and it's great knowing he's getting high-quality ingredients. Happy dog, happy owner.

thank you happyhowl! our frenchie bubbba had a kidney stone that the vet said she developed from jibble, we switched her to happyhowl and her life has done a complete 180, shes a 10 year old frenchie and is more energetic and happy than we've ever seen her, made the switch and never going back!!!

Ten months on this food; last shipment arrived in a watered-down condition. Reached out to the company. They chose not to reply. Dog came back from vet with dangerously high liver counts. Cancelled future orders more than a month before the next box was due to ship. After confirming cancellation of future orders, the company attempted to send another shipment. Repeated many unsuccessful attempts to contact them. Credit card company provided a phone number -- you won't find one anywhere else -- but no matter whether we phoned during business hours, emailed, or used their "chat bot," the company refused to respond. UPDATE: Forgot to mention that the company sent twice the amount we had ordered when their product arrived in watered down condition. They billed us for their error and did not respond to our repeated attempts to contact them. They did, however, reimburse us for the shipment they attempted to send long after we had cancelled the service. Now they are trying to have this review taken down. If you look closely, you will find the actual number of trust pilot reviews they have had taken down. It's a surprisingly large number. They waited a while, too, as if betting that we would have discarded the reference numbers by now (resulting in automatic take down). The "challenge" to this review arrived in my inbox TWO DAYS BEFORE THANKSGIVING, with only three days to reply before the review is removed for exceeding the response deadline. UPDATE: Trustpilot just allowed this company to post a lengthy reply nearly one YEAR after I posted this 100 percent accurate review. The company has made numerous untrue statements in its reply. Don't walk. RUN.

We just received our first order of Happy Howl food. I have fed my dog either raw or freeze dried rad for 12 years. In his old age I didn't think to stop using anything but human grade food. So far, he's transitioning fine. However, I surprised at the amounts and see the recommendations for feeding are not exact or close to exact - (40-50lbs 1.5 cups a day) Even with the amounts I give him in transition doesn't seem to satisfy him. I'm a bit perplexed and concerned with how much to feed him. He's 43-45 lbs, 13 yrs old and active. Can you give me a more exact or closely exact amount so I can feed what he needs.

This claim has been settled

I ordered food on a Saturday and expected to get it on Wednesday since I paid for two day shipping. I didn't get it till Friday because they just have sent it late. when I complained to customer service they didn't get why I was mad. my dog hadn't been eating and I was in a hurry to get this food for her to try. now it's Friday and we got the food. she doesn't like it. I complained. they told me that I need to transition the food. I explained how I've tried several different foods and know the transition process. she doesn't like this food. period. I asked can you just answer my question will you give me a refund or not? they said no. it clearly says on their website they have a thirty day money back guarantee. what a lie. what they also don't tell you is that they trick you. prior I asked if any of the recipes would be good for a dog with kidney disease. they gave me a suggestion and a discount code. come to read the fine print when it comes to refunds.. no refunds if you use a discount code. what a scammer company. absolutely horrible insensitive customer service. my dog is on her death bed and I get treated like this from this company. this food isn't any better than the other fresh food companies out there. they like to compare themselves as being better than Ollie, but at least Ollie refunded me when I told them my dog wouldn't eat the food and I donated it to our local rescue. not everyone is out to get free dog food from you. and I'm in agreement with the last reviewer the customer service rep I dealt with was Clyde. the guy is a robot and doesn't read my email or answer my question. he didn't understand why I was complaining about my package not arriving in two days UPDATE 8/22: My review was from over a year ago. As you can see the company could care less and didn't respond until a year later. I stand corrected as the refund policy is in fine print and is not obvious. So that is not misstatement as they are saying. And who knows it's a year later that might not even be the case anymore. As for the shipping I ordered it on Saturday day June 29 2024 and didnt receive it until Friday July 5th. So why didn't I receive it the 3rd? Because they didn't ship it out til the Tuesday the 2nd, why didn't they ship it on Monday the 1st. It had a shipping label and everything but wasn't given to USPS until the next day. You would think since I purchased the two day shipping they'd send it out the same day, meaning the Monday, knowing full well it wouldn't get there in two days due to the holiday. And I stand corrected Cyde was insensitive to my situation. I would ask Clyde a question and he wouldn't answer. I told him several times my dog wouldn't eat the food and he kept insisting on how to transition my dog to the food. I explained my situation several times and Clyde just ignored me. See how careless this company is to say sorry your dog is ill one year later? For all you know my dog is probably been long dead. As far as I'm concerned this company does not care about customers.

My dog absolutely hated the food. I in advertently signed up for subscribe and save. I was shocked and I was charged full price (minus the discount for subscribe and save). I reached out to customer service as soon as I received the email about the order being confirmed hoping I could stop the shipment. However, customer service team did not get back to me until after the order was shipped. I could’ve handled the first order being a waste since I had gotten 40% off, but I really didn’t want to stomach being out an additional $400 that was just going to be dumped. Fun fact: they woo you into signing up for subscribe and save for additional discounts- But if you read the fine print, even though they say “We Guarantee your dog loves our food” and below that is a 30 day moneyback policy, however, here’s where they get you….. If you take the first promo of 40% off, The 30 day moneyback policy does not apply. Additionally, if you take the added discount with subscribe and save, the 30 day moneyback policy does not apply. I should’ve known better, after reading some of the reviews after the fact. I mentioned this in my emails with customer service, which actually got a reply from Colin, the founder. He wanted to know what reviews I was referring to, So I shared screenshots with him to which I did not even get a reply. In fact, I had to keep emailing to follow up, and they, of course were standing on the fine print policy. I take full accountability for not canceling as soon as my dog would not eat the food, however, I believe that it was in very poor taste after everything was explained to not make an exception and accept me returning the UNOPENED second order. As I stated before, it took multiple emails to even get them to respond to a follow up, to which I stated that I was giving them an opportunity to do the right thing. I have spent thousands of dollars trying to find a food that works for my dog and I had high hopes for Happy Howl especially after reading how Colin had almost identical struggles.And really I didn’t think I had anything to lose, considering how confident they were in their food. It is not their fault at all that she wouldn’t eat the food, but it is unfortunate that they made a decision to stand on, what I would call, a form of false advertising. BUYER BEWARE- Do not fall for the gimmick of 40% off Because if it does not work out for you and sure, there’s nothing they will do for you. If you really wanna try it, I wholeheartedly recommend paying full price so that you at least can get your money back if it doesn’t work out. That is, of course, if you can even get customer service to respond. Being a business owner myself, I have my policies too, however, I also believe in making exceptions. Shame on you for forgetting that the most important part of any sale, is the service after the sale. Do better.

I would give 10 stars if i could. It is about DOG FOOD and not about wrong delivery. Sometimes you have to help a dog when it comes to changing the food. Any vet can tell you that. For 20 years i rescue dogs and i do housesitting dogs. I have constantly different dogs to take care of and my own 2 dogs. Every dog owner has different doggy food. My dogs are eating for 1 month Happy Howl. Of course the dogs im sitting want it too. Happy Howl is the first doggy food i can give the dogs i take care of and have no problems. The color of the food is for our eyes not very appealing. But in nature the food dogs would eat is not very appealing either. It is about the ingredients. And they are good. It is human grade thats important. The dogs have a healthy bowlmovement . I check every day the color of it cause it is the first indicator if something is wrong with your doggies digestion. I waited a month to write this review. In 1 month 6 different dogs in size and breed ate ut for at least 1 week. No problem at all. If a dog doesn't touch his food right away is ok. A dog can easy stay without food up to 3 days. Look at nature how long animals are without food sometimes. Our dogs are our babies but they are animals as well. All kind of people trust me with their most precious and trust me that i feed them correct. I stay with Happy Howl. Customer service sucks at Walmart too and yet everyone shops there. Have a happy week