Happy HowlReviews of thehappyhowl.com

Response from Happy HowlAug 22, 2025

Hi Mindy, We’re sorry to hear about your experience and appreciate the opportunity to clarify. After reviewing your account, your subscription was canceled two days after your order had already shipped. As outlined in our policy and confirmed by time-stamped email notifications, we send multiple reminders before every upcoming renewal, including one 5 days prior to charge, to allow customers time to adjust, skip, or cancel. These emails are automatically generated and delivered to the address on file, and while we understand that email filters aren’t always perfect, we can confirm they were successfully sent on our end. Regarding Our Policies: • Transparency is core to how we operate. Our subscription terms, shipping schedule, and cancellation cutoffs are clearly displayed at checkout and in our help center. • We never “charge anyway” after a subscription is canceled. In this case, the order was processed and shipped before the cancellation request came through. We understand your frustration and that timing didn’t work in your favor. But please know: our team never intends to “blame” customers—we simply rely on accurate account data to explain what happened and to be as fair as possible in upholding our policies. We’re glad your credit card company resolved the situation for you, and we genuinely hope your dog is doing well. Should you decide to give Happy Howl another try in the future, our team is always here to help ensure a smoother experience. Warmly, The Happy Howl Team

Response from Happy HowlAug 22, 2025

We’re truly sorry to hear that your dog didn’t tolerate the food well. While we wish every pup had a perfect experience with Happy Howl, we know that every dog is different—and we take that seriously. Regarding Your Refund Request: Our refund policy, which is clearly outlined at checkout and on our website, applies only to first-time purchases of our sample box, not full-size orders. This allows pet parents to try our food risk-free in smaller quantities before committing to a full subscription. It’s an approach that balances fairness to new customers with the reality that we cannot accept returns of perishable, opened food for safety and compliance reasons. We understand this may have felt unclear, and we’ll take your feedback as an opportunity to further highlight these details at key points in the shopping experience. Our Commitment to Customer Support: Our team is always here to help—not to deny or deflect. We try to be transparent about what we can and can’t do, and when possible, we often go above policy to offer credits or partial accommodations. If there was anything in your interaction that felt dismissive, we sincerely apologize. We’d love the chance to regain your trust. Please feel free to email us at [email protected] if you’d be open to a conversation. Warmly, The Happy Howl Team

Response from Happy HowlAug 22, 2025

We’re genuinely sorry to hear that you’re this upset and appreciate the opportunity to respond with some important clarity for anyone reading this. 1. Subscription Cancellation Your subscription was not canceled in our system prior to the renewal date. We’ve reviewed your account history thoroughly. If you believed it was canceled and didn’t receive a confirmation, we urge you to reach out sooner next time so we can confirm directly and prevent unwanted renewals. For transparency, our system always generates a 5-day pre-renewal email reminder and charges only occur when a subscription is active. To help avoid any confusion, we also strongly recommend customers cancel via their account dashboard—and yes, we do send cancellation confirmations unless a customer cancels mid-checkout or doesn’t complete the full process. 2. Price Increase There was a price increase this year due to significant increases in ingredient and packaging costs, which we communicated in advance via email to all active subscribers. While we regret that this caught you off guard, we have never raised prices without notice. We remain committed to premium, USDA-inspected, human-grade ingredients with no preservatives—and we have not and will never “reduce quality” to manage costs. 3. Refund & Return Policy We do not accept returns of opened or perishable food for food safety and regulatory reasons. This is standard across the industry. However, we do offer a first-time refund policy on sample orders to allow pet parents to try the food with minimal risk. Our team also offered a courtesy discount to help offset the recent charge, which you declined. 4. Food Safety & Sick Pets We take all health claims seriously and have robust quality control in a USDA-inspected facility, with batch testing to ensure food safety. If your dogs experienced digestive upset, it may have been related to a feeding transition or individual sensitivity—not a change in formulation. Still, we welcome vet documentation and are happy to escalate any concern to our internal quality assurance team for further review. 5. Charge Disputes & Legal Language We never threaten legal action. Our terms simply outline that fraudulent chargebacks—meaning if someone falsely disputes a valid charge for a delivered, non-returnable product—are treated seriously, as is standard for any e-commerce business. ⸻ We understand you’re upset, and we truly wish your experience had gone differently. If you’d like to continue the conversation privately, we’re available anytime at [email protected]. Sincerely, The Happy Howl Team

Response from Happy HowlAug 22, 2025

Thank you for taking the time to share your experience. We’re genuinely sorry your dogs didn’t take to the food and that you left the experience feeling frustrated. That’s never the outcome we aim for, and we’d like to provide some important clarification. Order & Cancellation Timeline Your account shows that your initial order was placed on March 28th, and your second order was processed and shipped automatically based on your selected subscription frequency—which you chose during checkout. The cancellation request came after the second order had already been processed, which is why it was fulfilled as scheduled. We send a 5-day advance email notice before each renewal, giving customers time to cancel or modify upcoming shipments. These are automated and were delivered to the email address you provided at purchase. If they landed in spam or went unseen, we completely understand how that could be frustrating—and we’ll always work with you to improve the experience. Return & Refund Policy Because we sell perishable, human-grade food, we’re unable to accept returns. However, we do recommend donating unused food to a local rescue or shelter—and many customers appreciate this approach. We also offered a range of courtesy options and discounts to help offset the cost of the second shipment, which you declined. Our Intentions We never argue with customers or try to force anyone to stay. Our goal is to explain what happened factually, offer reasonable solutions within our policies, and support our customers with care and transparency. We’re sorry if the conversation felt otherwise. If you’d like to continue the conversation or request further help, our customer care team is always available at [email protected]. Warmly, The Happy Howl Team

Response from Happy HowlAug 22, 2025

We’re sorry to hear you feel this way and appreciate the opportunity to address your concerns transparently. 1. No Double Charge Occurred After carefully reviewing your account, we can confirm that you were only charged once for your order—at the exact price shown at checkout. We’ve also verified that your claim of a double charge was reviewed by your credit card company, which ruled in our favor after evaluating all transaction records and communications. This outcome reflects that the claims made in your dispute were not substantiated. 2. Subscription & Cancellation Timing Your subscription renewal was processed according to the schedule selected during checkout. As clearly outlined in our policy—and reinforced through automated email reminders sent 5 days in advance—orders cannot be canceled once they’ve been processed and shipped. Your cancellation came after the order had been fulfilled. 3. Ingredient Quality Happy Howl recipes are formulated by veterinary nutritionists using human-grade meat, broth, vegetables, and limited whole-food carbs like potatoes and rice. The food is nutritionally balanced, with 30% protein on a dry matter basis, exceeding most kibble products. Our formulas are free of fillers, preservatives, and low-quality ingredients. 4. Customer Support Our team spent considerable time with you, working to explain the situation and offer resolution options. At no point was the goal to assign blame—only to clarify timelines and policy. We always aim to support customers with honesty and respect. ⸻ We understand your frustration and that this wasn’t the outcome you were hoping for. But we remain committed to transparency, integrity, and doing right by our customers—and their dogs. If you’d like to provide further documentation or continue the conversation, you can always reach us at [email protected]. Sincerely, The Happy Howl Team