Where it started:Rocky changedeverything andI never set out to start a dog food company.My husky Rocky had the worst stomach on the planet. Years of vet visits, prescription diets, and hundreds spent on premium food brands. We tried everything. Nothing worked.So I decided to build it myself. 36 recipe iterations. Countless hours with vets and nutritionists. All chasing one question: what’s the best food we could possibly make for a dog? When we finally got it right, Rocky was the proof.He hasn't been sick in over 18 months. He runs three miles with me every morning. That's the standard every Happy Howl bowl is held to. Nothing less.Colin Buckley– Founder
Happy Howl (thehappyhowl.com) has 4,371 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
thehappyhowl.com
Website
thehappyhowl.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
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Our pup has been on the Happy Howl diet for a good six months. She loves it! We love the fresh whole food, the convenience of a shelf-stable container (prior to opening) and the quick recurring deliveries. It’s all it is advertised to be! Thank you, Happy Howl!
Response from Happy HowlJun 4, 2026
Happy six-month pack anniversary to you and your pup! We are absolutely thrilled to hear that our fresh recipes, shelf-stable convenience, and speedy deliveries are checking every single box for your household. Thank you so much for letting us fuel your pup's routine!
RC
Randy C.
I tried it out
I tried it out. Got 3 trial boxes. My very picky dog didnt go for it. I am trying everybody and everything I can do. Had NO problem getting refunded from the other companies I tried. Happy Howl said I contacted too late and I received 18 more boxes. Never filled out an order form for these. Got a mixture of flavors but now am stuck with them. My dog wont eat them! Thanks for nothing . I am out $92. I
Response from Happy HowlJun 7, 2026
When placing an order through our website for the Trial Pack option, customers are required to review and agree to our subscription terms at checkout. These terms clearly state that orders will auto-renew according to the selected cadence unless canceled prior to the next shipment. By completing checkout with the Trial Pack selected, you agreed to these terms.
We also wanted to clarify how our order and cancellation process works. Two days prior to fulfilling and shipping an order, we send an upcoming order email to allow time for any changes or cancellations. Once the cancellation window has passed, the order enters fulfillment and cannot be stopped or refunded, as stated in our policy.
Because the cancellation was not submitted during the designated window, this order already processed for shipping. Unfortunately, we are unable to stop the shipment or issue a refund at that stage. We do not accept returns on food due to safety and freshness standards. Once food leaves our hands, we can’t resell or reuse it to ensure every pup gets the highest-quality, untouched meals. We recommend donating to a local shelter. We truly appreciate your understanding!
AM
Amy m S.
Quick and easy ordering and good…
Quick and easy ordering and good customer service when needed.
Response from Happy HowlJun 4, 2026
We are so glad to hear that! Making the ordering process quick and easy is a top priority for us, and we are always right here whenever you need a helping hand. Thank you so much for the wonderful review!
CS
Cynthia S.
my pup loves the food and i love the…
my pup loves the food and i love the convivence of not in freezer
Response from Happy HowlJun 4, 2026
No thawing, no freezer clutter, and a totally pup-approved meal! Thank you so much for the wonderful review!
CS
Cathleen S.
Your website is NOT customer friendly
Your website is NOT customer friendly. It does not list a phone number or email for contact for information. The web based subscription is difficult to navigate. I suggest you look at Farmer's Dog website and subscriptions. Much easier to look up my account, make changes, add or delete products, delay shipment etc. I attempted to pause and change delivery date. Instead I received 3 boxes of food within a 2 week period. I finally did get a contact number after box 2 invoice. Stephanie told me that I she could not stop the shipment. She said I could refuse to accept shipment - exactly how do you do that when it is dropped at your doorstep? Finally, decided to completely cancel my subscription. I also cancelled the payment method since I do not have confidence that my subscription was actually cancelled by you.
Response from Happy HowlJun 1, 2026
We want to address a few things that we hope will be helpful going forward!
-First we want to let you know that all of our customer service contact information including our phone number and email address are listed in the footer of our website at TheHappyHowl.com
-We also want to assure you that our subscription management portal allows you to log in directly to your account to make changes, adjust delivery dates, pause, or cancel your subscription at any time! When a cancellation is completed you will automatically receive a confirmation email verifying that your subscription has been successfully cancelled so you will always have that peace of mind and documentation in hand! 🌟
We hear your feedback about the overall website experience loud and clear and we take that very seriously, making our platform as easy and intuitive as possible for our customers is something we are committed to continuously improving!
We are truly sorry that this experience led you to cancel and we hope you will give us another chance in the future! Please do not hesitate to reach out to us directly at [email protected] if you have any further questions or concerns, we are always here to help!
CU
customer
My dog loves Happy Howl
My dog loves Happy Howl. It is very convenient to use.
Response from Happy HowlJun 1, 2026
The perfect combo! Healthy, delicious meals for your dog should also fit seamlessly into your daily routine. Thank you so much for the wonderful shoutout and for trusting us with your pup's nutrition!
LB
Lisa B.
Our dog has enjoyed the meals
Our dog has enjoyed the meals . The company has great options for us to chose from and they also reach out to us regarding any issues.
Response from Happy HowlJun 1, 2026
We are so glad to hear your pup is enjoying the food! Having great menu options is key, but we also believe that keeping communication open and proactive is just as important. Thank you so much for the wonderful shoutout to both our kitchen and our customer care team!
AA
Anthony A.
My dog loves it.
Great product. My dog Hopper loves it . He goes crazy when he sees my pick up a box to feed him.
Response from Happy HowlJun 1, 2026
We can just picture Hopper doing his happy dance right now! There is absolutely nothing better than a pup who gets that excited for mealtime. Thank you so much for sharing the love, and we are so incredibly happy to have Hopper in our pack!
