Cathy C.
My dogs are very happy with the food
My dogs are very happy with the food, but I’m disappointed with the notification of shipment. I just got an email telling me a shipment was being prepared and I immediately wrote to ask for a delay. Got a response that it was too late to stop it. Very annoying that the notification came in such an untimely manner that order couldn’t be postponed. Food is good, customer service needs improvement.
Response from Happy HowlJun 1, 2026
We are glad to hear your dogs are enjoying the food. To clarify how our ordering system works, an automated upcoming order notification is sent out 2 days before any subscription order processes. This 2-day window is specifically provided to allow for any necessary adjustments, delays, or cancellations. Once that period passes and the order processes, the shipment immediately enters our fulfillment queue and cannot be stopped or postponed. We appreciate your feedback regarding the communication timing.