ablelorna
You have a thirty day return policy
You have a thirty day return policy. I reached out to you 27 days to say my dogs don’t like the food and won’t eat it -I’d like to return what they haven’t used. No reply to the return by an acknowledgment of my cancel it’s not working. Then I see a pending charge on the same day for another box… I reach out you tell me sorry can’t stop it it’s left the building. Pulled the tracking and the only thing done was a labeling- still in the building and this was on the 29th. Worst part - I ordered the first box May 31st and got it June 3- the original thirty days hadn’t passed and you sent more. Oh- the response you have to keep it, because we sent it. Wrong. If your going to have robots do the work- teach them how to count to 30- then how integrity is defined and then when you screw up be accountable.. it goes a long way.
Response from Happy HowlJul 7, 2026
Thank you for reaching out to us, and we appreciate you sharing your experience. We want to clarify that our 30-day policy applies to individual orders rather than the overall account history. Our records show that an upcoming subscription renewal notification was sent two days before your second order processed. Because the cancellation request was received three days after that notice, the automatic renewal had already been generated and processed by our fulfillment center. Once an order is processed, it enters an automated shipping queue and cannot be intercepted, even if the carrier has only generated the shipping label. We can confirm that your subscription was successfully canceled two days after this final order, and no further shipments or charges will occur. Thank you again for your feedback, and we wish you and your pups the absolute best.