Steffi K.
Outstanding customer service
My dog loved his first batch of this food. However, he's a senior and I honestly think he gets bored with food, and is not very food motivated. It's very easy to pause the order or change the shipping date, which I did to figure out if a little break would help him to like it again. My biggest shoutout is to customer service. I missed the reminder email and saw that I had been charged for the next order when looking at my credit card. It was the same day. I reached out via text, and immediately someone texted back and said that, even though they were in the process of preparing, they were able to cancel and postpone the current order. Outstanding customer service. Definitely giving it another try after our break.



