The Farmer's DogReviews of thefarmersdog.com

Twice now they haven't delivered my dog food despite saying they have. This Axlehire group they are using is crap. I'm done with this. I will make my own food and will cancel my subscription with them. Hold time with customer service is over half hour and emails give an auto reply that they're too busy to reply now. Update: I received a phone call followed up by an email and The Farmer's Dog made right the wrong. I really appreciate that.

While my dogs do like most of the food (my dog Thor has stopped eating the beef recipe), The Farmer’s Dog’s service has been abysmal to say the least. First order of food arrived warm. I get that that is outside of TFD’s control to an extent. The replacement box we got had less food and my dogs ran out rather quickly. When I reached out, they gave me a recipe for me to cook for my dogs and while I’ll gladly do that, I don’t think it’s fair that I’m paying $140 every two weeks to have to cook for my pups. That’s what I’m paying TFD for. I’m supposed to receive a shipment of food between today (Sept. 30th) and Oct. 2nd and the food hasn’t even left their facility. It’s looking like I’m done with The Farmer’s Dog. I’ll probably get one more box to transition my dogs back to their old food. Update: They offered to send an extra box free of charge and I agreed. Then when I didn’t receive the original order and tweeted at TFD, Annabeth reached out. She was quick to cancel my subscription (which I appreciated) but then the level of pettiness from this individual was extraordinary. She went out of her way to “pull some strings” to cancel the extra order of food that they were going to send. It’s not that they aren’t going to send the food that’s the problem, it’s the fact that they have the flexibility to cancel and modify orders after they’re being prepared all the while telling customers that there’s no flexibility. Had you all “pulled some strings” and expedited my dogs’ food we wouldn’t be having issues. Additionally, the extra box they were going to send, I was going to donate to a local dog rescue for some of those beautiful fur babies to enjoy but not anymore because of The Farmer’s Dog’s horrendous business model and the pettiness of their customer service reps like Annabeth. Stay away from this company. You pay premium prices only to receive disappointment and recipes so that YOU can cook for your dogs. Not worth $140 every two weeks to me.

I do have to give high praises for the quality of the farmers dog food as it is good quality and my dogs love it! However, the shipping company they use is HORRIBLE! When I first ordered my food it was delivered by Fed-Ex and came on time. About the 3rd order I started having having an issue. CDL delivery shows the order is on the truck around 6am, I don't get my order until 12 to 13 hours later! I requested they go back to using Fed-Ex as I don't trust the shipping company. I would hate to cancel because my pups love this food and they are doing well on it. I guess I'm begging them to stop using CDL Delivery service🙏🏻🙏🏻🙏🏻🙏🏻

David at customer service went above and beyond for my dog and I. His hospitality was amazing and my dog loves their food so I have absolutely no complaints.

I was worried how my 16 and 14 year old dogs would do changing food at this stage of their life. No need to worry however we went slow…they were use to chicken and rice…this is better and they love it. I regret not doing this sooner.

Farmers Dog hides negative reviews... it was impossible to find them on their website, even when logged in. You can't leave them through google. After my experience I don't find this coincidental. This place reels you in with 50% off your first order and then automatically sets you up to ship frequently. Bottom line it's a money hungry company, with very poor customer service, and mediocre dog food. My dog liked the food OK, but he has shown greater interest in others food (similarly produced from a local farm) with much greater enthusiasm. They keep changing the cadence of the shipping so at first I was a fan but it was incredibly expensive and would stress me out b/c the amount would tick up and the cost was exorbinant. The final straw was when they sent the food while we were on vacation. When I realized I tried my best to stop the $125 (it was only two weeks since my previous shipment) and couldn't get in touch with anyone. The food sat in our driveway while we were away for two weeks. When we returned the food smell was gag inducing. The packages had also interestingly inflated in the summer heat, when not freeze dried and flat packed and in a soup like state you realize one pack is actually only equivalent to 1/2 a cup of soupy grossness. So to recap, service, greed, and product are not worth it. This is a marketing company that sells mediocre food.

my dog loves it. i love your business!! im looking forward to buy some box of it.

I was surprised by how much I like the farmers dog. I love that they take steps to be more eco friendly, and their customer service responded quickly when I reached out. The shape of each bag makes them easy to store in the freezer and it's easy to correctly portion each meal. My dog loves the taste and I am completely sold on fresh food.