TheDressOutlet.com Reviews | Read Customer Reviews of thedressoutlet.com

TheDressOutlet.com Reviews | Read Customer Reviews of thedressoutlet.com

TheDressOutlet.com reviews

240 approved reviews, newest moderated first

Ms. F.
Nov 1, 2021
Customer service on front end is great
Britney helped me tonight and it is late around 9:40pm. She was patient and offered suggestions on dresses and even provided suggestions on dress measurements. I will let you know once my dress gets in the efficiency and accuracy of the order.
Response from TheDressOutlet.comNov 9, 2021
Thank you for your review! Happy to hear that you had this amazing experience and looking forward to welcoming you at The Dress Outlet again. Best, Judith from The Dress Outlet
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Makenna J.
Oct 31, 2021
I have had such a great experience today!
I have had such a great experience with this shop! I got a girl named Britney she was so sweet and helpful! She knew exactly what I wanted right away! I’ve been starting to look for prom dresses this year and she was so helpful!
Response from TheDressOutlet.comNov 9, 2021
Thank you for your review! Happy to hear that you had this amazing experience and looking forward to welcoming you at The Dress Outlet again. Best, Judith from The Dress Outlet
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Judy C.
Oct 28, 2021
yahooo
i got my order today is beautiful 3 piece outfit slate blue from R&M richards order number 7772w best outfit i have ever bought it looks light blue but its really blue grey very nice sizing is perfect check it out normally wear 16w but to big so ordered 14w fits great
Response from TheDressOutlet.comNov 9, 2021
Thank you for your review! 7772W is for sure a bestseller and one of our favorites! Happy to hear that you had this amazing experience and looking forward to welcoming you at The Dress Outlet again. Best, Judith from The Dress Outlet
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dorothy M.
Oct 20, 2021
Returns are terrible
I ordered a dress didn’t fit right. I was told I needed to pay a restocking fee of 20% or get a gc . I had to pay a shipping fee of 25.00. I will not be ordering from them again.
Response from TheDressOutlet.comNov 9, 2021
Hi Dorothy, thank you for your feedback. Our return policy is clearly stated on our website. If you choose to not pay the 20% restocking fee you can always ask for a FULL store credit or a FREE exchange. Thanks and best, Judith from The Dress Outlet
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Maria R.
Oct 14, 2021
They have phenomenal customer service
They have phenomenal customer service! I made a mistake when placing my order and the team was fast in resolving the issue. Most companies would say there nothing they can do but they fixed my order and removed and extra item. I have ordered from here before and they have amazing prices. I bought a dress from dillards for $199 and It cost $78 on this website. I returned the dillards one and saved a lot for the exact same dress.
Response from TheDressOutlet.comNov 9, 2021
Thank you for your review! Happy to hear that you had this amazing experience and looking forward to welcoming you at The Dress Outlet again. Best, Judith from The Dress Outlet
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Lori T.
Oct 8, 2021
Do NOT buy from Dress Outlet if you are…
Do NOT buy from Dress Outlet if you are a busy person and can't return the dress in 5 days. It's that issue that I'm disgusted with. I had an event and as it got closer I tried the dress on and the shoulders were too big. My seamstress advised against taking it in as it would make my Jovani dress choppy looking and who would do that to Jovani? Loved the dress and the shipping turnaround time. Do Not Love that I'm stuck with a $590 dress that I'll never get my money out of and I was willing to pay the restocking fee. 5 days is just ridiculous. I wanted to return mine with tags in less than 30. Macy's has 90 day return and other companies have 45-60 so I don't understand this at all!!
Response from TheDressOutlet.comNov 9, 2021
Hi Lori, thank you for your feedback. I am sorry that you had a negative experience. We do not need the item back within 5 days. That is wrong information. You have to request a return authorization within 5 days. The reason for that is that we have to sanitize returns and due to COVID have different return protocols and store the dresses for 14 days. Therefore we ask customers to request a authorization number so we know what is coming back and can plan ahead. We also have this policy so dresses are returned in a timely manner and do not take on the odor of the boxing or humidity etc. We offer a big variety of dresses and therefore have a return policy that works for most of our customers and operate differently then big department stores. If there is anything else I can help with, please let me know. Best, Judith from The Dress Outlet
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Donna N.
Oct 4, 2021
The two dresses I ordered were…
The two dresses I ordered were gorgeous. But didn’t fit me well. Customer service was great. I’ll for sure order my next dresses here!
Response from TheDressOutlet.comNov 9, 2021
Thank you for your review! Happy to hear that you had this amazing experience and looking forward to welcoming you at The Dress Outlet again. Best, Judith from The Dress Outlet
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ana F.
Oct 3, 2021
Trustworthy!!
I recently made a purchase of three dresses and the whole experiencias was amazing, fast shipping, beautiful dresses and amazing staff!!!
Response from TheDressOutlet.comNov 9, 2021
Thank you for your review! Happy to hear that you had this amazing experience and looking forward to welcoming you at The Dress Outlet again. Best, Judith from The Dress Outlet
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