TheDressOutlet.comReviews of thedressoutlet.com

I am extremely disappointed in your return policy. I recently purchased two gowns and kept the R&M Richards dress and returned the Dylan and David dress. Your policy has cost me 20% of the dress payment and I also had to lay out for return shipping of $24. I ordered 8 dresses online from various vendors. Not a single one penalized me in this way. You say it's because this is how you offer low prices? Not true - the same dress is less than $10 more on Amazon. If I'd purchased it there I would have saved the $30 of the $40 dollars I have laid out. I recently recommended you to some friends and have since texted them to not use your site.

Tricia and Leann from customer service were very helpful!

was speaking to Chelsea on their chat line and she was so patient and kind with me. I thought I had submitted a return/exchange and she confirmed I did not and she walked me through it. The best part was my laptop died and when I got restarted it was still her that was communicating with me. I did not have to go through the whole process of explaining again, we just continued where we left off. Keep up the great work! Thanks-D.M.

excellent person Leann helped me immediately I am happy

I was outside of the return policy which is very ridiculously short (5 days return policy). I am now stuck w/ a dress that does not fit. I would have considered a store credit but they would not even give me that. I was ok to pay the restocking fee but still no refund. I can't say anything positive about a store who won't accommodate a first time (now last time) customer

Taylor is amazing and kinda knew exactly what I needed to look for. She have me options to choose from and was so sweet and kind. 10/10 would definitely do again.

this is a really good site and Taylor is really good and needs a promotion she has really good taste and is really helpful

I have no words but so Grateful to Chelsea to assist me in getting a dress in jus under a week! Great customer service she went over and beyond her call of duty giving her 100% and more to assist me. What I thought my dress wouldn't be in on time she worked it and got my dress to be delivered a day before the event my heart skipped with gratefulness of Gratitude. This company will get you what you want jus be patient as they to are patient and will assist you and answer all your questions. Thank you Chelsea for your hard work assisting me I'll definitely purchase from Dress outlet more often because if your Awesome Customer service to your customers have a blessed day