TheDressOutlet.comReviews of thedressoutlet.com

Great customer service

I came across The Dress Outlet website whilst browsing for evening gowns. I wasn't sure if there's delivery to my country which is in South East Asia. So i decided to write in. Surprisingly, the response was very prompt. I placed my order & paid. However i forgot to use the welcome voucher of 15% discount. So i wrote to Tricia again to check if i would still qualify for the discount. I saw an email notification that a refund of the amount of discount gave been credited to me. Thank you so much!! I'm eagerly looking forward to the arrival of the parcel.

I needed a dress for a friend’s daughter’s wedding and was dreading paying a hefty price for something I probably wouldn’t wear again. When I found thedressoutlet.com site I saw a dress I had bought for my own daughter’s wedding for less than half the price I paid. It made me check them out further. I then saw 4 dresses that I really liked and the prices were so good I thought I would take a chance. What I was expecting to pay for one dress was what it cost me for those four. They all came within a week and three were just gorgeous! Excellent quality too. I love them soooo much. One had a flaw and when I notified the company through email late on a Saturday night they responded within an hour. I sent them photos and they sent me a return label shortly after. This company’s customer service was top notch. I can’t say enough about them and am telling all my friends to check them out!

Just ordered my dress from The Dress Outlet. I signed up to get the coupon and had not yet received it so I started the chat and Pam helped me. She was so good with her advice and help. She explained everything to me, was very patient and applied my coupon! Success! I cannot wait to see this dress! One more item checked off the list!!! Thank you Pam!

I have just placed a couple of orders on dressoutlet.com. I am not very techy with online shopping but I got some well needed assistance from Chelsea through the chat. Chelsea also refunded me the 15% first time purchase which I forgot to use at checkout. The immediate assistance for my order placement and guidance is very much appreciated. This order is to Canada so I cannot speak to the delivery promptness and duties/customs etc until I receive the order. Overall I am pleased with the service I have received on this site today. I pray my order comes on time and is as shown on the page. Thank you Chelsea for your assistance.

I just finished working with Taylor, it was a great experience. The patience shown and the way I was treated made me aware that Taylor was a professional.

Save yourself the trouble and get your dress somewhere else. I am a maid of honor for my friend's wedding. I was originally excited to receive my dress. When I got it a huge string inbetween the mesh was still attached and showing. Wanted to return it, very noticeable. THEY TOLD ME TO TAKE A NEEDLE AND PULL IT THOUGH!! It would ruin the mesh completely if I did. Now they won't return it full price nor pay for shipping. They suggested store credit which would be fine but I never wanted to interact with this company again. They are just trying to save a dollar anywhere they can. DO NOT ORDER.... RUN! Not worth the time, energy, or the headache. Do not talk Tricia, you will have a conversation that goes in circles.

Great experience! Excellent customer service and gorgeous dresses.