Ovanny was wonderful and helped see me through a difficult and confusing transaction and transition. He listened carefully and responded empathically bringing only the best solutions & options for me to consider. I was hugely relieved and impressed by his attention to detail and ability to tune-in and provide the perfect professional and medical solution.
Response from The CPAP ShopMay 19, 2026
Thank you for sharing your experience with The CPAP Shop! Our team works hard to help you find the right products you need and we're never going to rush you off the phone! We look forward to helping you again in the future.
RH
Roy H.
Anna Weaver is a rockstar
Anna Weaver was very through and informative. She took us though the process and helped us get the best product for our needs. We appreciate her genuine interest in our requirement. We will be doing business again with this company
Response from The CPAP ShopMay 18, 2026
Hello Roy! Thank you for sharing your experience with us. Our staff works really hard to match the right products to the your needs. We look forward to helping you again in the future.
CB
Christine B.
She was great to work with!
Debra was great to work with!
Response from The CPAP ShopMay 14, 2026
Hello Christine. Thank you for sharing your experience with our customer service team. We work hard to help all our customer find the right equipment, troubleshoot concerns, or complete their purchase. We look forward to helping you again in the future.
JA
JAH
The customer service is non-existent..
May 19 Revision: After sending back my items, I was contacted by Holly and was given a full refund. I do feel that this company may be understaffed, but I appreciate the reaching out to rectify the situation. THANK YOU
The customer service is non-existent... I just want an return authorization generated... I have called twice, tried to engage with online chat three times, and I have also emailed twice... i was told I would have the return within an hour.... nothing, crickets... so frustrated...
After trying and trying to get an agent via chat, it was several hours, someone finally responded and did email the return authorization... I am very thankful it arrived and I was able to take my items to the post office... now just need to wait and see that my refund goes through...
Response from The CPAP ShopMay 19, 2026
We are glad we were able to work with you directly on your order. Again, we apologize for the frustrations you had contacting us. We hope we can help you again in the future!
JS
Joanne S.
Crappy Quality Control and Disregard for Health of Customer
I purchased my first portable cpap so that I could get outdoors more. After a two week run-around with customer service trying to convince them that the new cpap I purchased was not working, I went on a one week bike packing trip. My boyfriend noticed that while asleep I was snoring and gasping for air with the cpap on. I woke up exhausted and could not continue the ride. After this trip, the CPAP Shop exchanged the cpap with a new model, but they failed to send me the cord needed to connect the battery to the cpap. I discovered this after setting up my tent on a backing trip, so I had to pack up and leave and stay at a hotel for 3 nights until a cord arrived via Amazon. I went back to the park after receiving my cord and continued with my plans to hike the AT. After hiking 11 miles with a 30 lb pack, I was exhausted and ready to sleep, however, my new CPAP battery pack died after 20 minutes of use even though it was fully charged. There was no way I could continue this hike without a working cpap because a lack of sleep and hiking the AT are not compatible with safety on the trail. I had to abandon this nine day hike and go back home. Because of this last cpap debacle, I ended up spending $900 extra dollars on hotel and a new plane ticket to head back home sooner than I expected. I complained a second time and asked for a refund of at least 1/2 the amount I spent on hotel stay and new plane tickets to head back home. The CPAP shop ignored my request. My complaint has to do with poor quality control from the CPAP shop and a total disregard for the health of the customer who rely on their medical equipment.
Response from The CPAP ShopApr 14, 2026
Hello Joanne. I'm sorry for your experience but we have talked to you multiple times about this particular order. Please note that we have a published return policy on our site and one that that you must accept to place an order. The CPAP Shop is a certified reseller, not a manufacturer.
After you ordered and used the first machine, you said it didn't work. As a courtesy, we accepted the returned and upgraded you to a better travel CPAP. Once you received the new CPAP and the battery, the customer is responsible for opening the packaging, double-checking all parts have arrived, and for charging the devices prior to use. Even a fully charged battery would not last a full week without a recharge. You mentioned that you were missing a cord but you never reached out to us about the missing part or asked to have it shipped to you.
Our customer service team is trained to help troubleshoot any concerns, help work with the manufacturer on any defective parts, and provide any expertise or assistance in helping our customers use their products effectively and comfortably. In this case, we have repeatedly worked with you - offered you new products, offered you a refund on the battery, and even a full refund on the complete order if returned. Instead, we have repeatedly been yelled at and disrespected on each call and interaction.
Again, we are sorry for your experience but we have repeatedly tried to help you. If you need further assistance, please reach us at [email protected].
JC
Jeff C.
Worst online buying experience of all…
Worst online buying experience of all time. We made our purchase a little over a week ago. They shipped it a week ago, on Wednesday, April 1st. We have been tracking the shipment. Made it all the way to Houston, where we live close by. The next day, it was in Jackson, MS.! I have emailed them twice for assistance and no reply. We finally called. After being on hold for 15 minutes, we explained that they shipped by USPS and that's the worst way to send anything! They said that we "chose" USPS because we did not opt to pay for "expedited" shipping, so they went the cheap route. At that point, we were told that basically, it's not their problem, and if we cancel the order, there are no refunds. Whatever happened to customer service?
We leave on a trip tomorrow and will not be able to enjoy our new CPAP but, who cares?
Response from The CPAP ShopApr 23, 2026
Hello Jeff. We're sorry for your experience and have tried to reach you multiple times to discuss in more detail. At checkout, we provide estimated shipping times and expedited shipping is always recommended if you have a close need-by date. Again, we are happy to discuss your particular order and do our best to help you - please give our customer service manager, Holly, a call at 866-414-9700.
DT
donnie T.
Terrible place as never got my machine..
Had an at home sleep study done by independent provider. Then my provider sent everything to the cpap shop. They took my money then kept giving me the run around saying they needed Rx which was sent with copy of my study, Rx , what I ordered to replace my old CPap device. Received a text message about needing more information which was what my provider already sent, then when I called was put on call back and was 238 in queue to get call back and didn’t get that call back till next day when I was at work. They just kept saying stuff was missing. Told them to just refund my money and I would go elsewhere. Sent the same information to CPAP.com and order was placed and shipping out. DONT order from here you will waste time.
Response from The CPAP ShopApr 14, 2026
Hello Mr. Terrell. We apologize for the inconvenience but we have since reached out to you to discuss your issue in more detail. At the time of your order, we did have a message at checkout explaining that there will be a delay in shipping. Periodically, our warehouse has to do a inventory count which is why we had a slight delay in shipping out orders. We apologize that you did not see the message and will do better in displaying these notices more prominently in the future. Thank you for chatting with us and sharing your feedback. We hope we can help you in the future.
AB
Angelo Bonilla S.
Cpap Batteries
Hello fellow Cpap users. Please be careful when ordering battery backup power through the Cpap Shop. If you order anything thinking it can help, but it doesn’t, it yours. They don’t care. The policy is NO RETURNS. The online ad says the freedom cpap battery 160 for AirSense 11 is good for approximately 30 hours, if you don’t use the humidifier. It also shows tons of “good reviews”. Well, I must use it, and I only need 5 to 8 hours of power. It didn’t work for me. I’m not sure about the 30hrs, but be careful, if you buy it, it’s yours, PERIOD. It took me a few days to order the battery afraid this might happen. Well, my mistake. I hope this helps you with your decision. Good Luck.
Response from The CPAP ShopApr 14, 2026
Hello Mr. Bonilla. Unfortunately we have tried but have been unable to find your order in our database. I have reached out to request more information so we can better assist you but have not received a reply. Our return policy is clearly published on our site but we are always happy to help our customers, whether it be troubleshooting or replacing a defective product. We'd still love to help you. Please reach out to our customer service manager, Holly at 866-414-9700. Thank you!
