The CPAP ShopReviews of thecpapshop.com

What a nightmare experience Ive had with their Customer Service Rep who refused to give me a name so I could file a complaint. They were absolutely no help whatsoever, treated me as if I were a liar and refused to help me. I will never buy from them again. Its like flushing money down the toilet. I highly recommend shopping for Cpap supplies elsewhere

**UPDATE** Ignore my original post. They really do believe in good customer service! I was called by one of their reps and was given a full refund. She/they were really trying. Original post: I ordered what I thought was the correct mask for my CPAP machine. In order to see if it was compatible I had to open the package. There was nothing on the packaging that said I couldn't return if opened. They offered me a 20% discount on the correct mask after paying for a $58 item that didn't work. So much for good customer service

Excellent customer service. Order was shipped promptly. I had a CPAP mask that did not work out well for me and they gave me a prompt refund.

I would do negative stars if I could. I ordered a travel cpap and from day one, it simply shuts off by itself. I have called numerous times since purchase and someone from “tech support” is always going to call me back which never happens. I called again this morning and was told they only had a record of 1 call and it could not be returned or replaced because it had been opened. (How do you know if it works, if you don’t try it?) Once again, “someone from tech support is going to call me back.” No working machine and a loss of $$$$. My email is FLOODED with offers from them daily now even though I have unsubscribed. I wish I would have gone through Amazon.

Customer service was very knowledgable and really knew the details that mattered about their products. They were efficient, personable and I'm delighted with my purchase. They're my go-to now.

Something is wrong with this company. The headgear for my full face mask CPAP headgear broke. When I can’t use my CPAP I tend to back into a-fib. Because of this I immediately ordered 2 replacement headgears and paid an exorbitant amount ($56.13) for supposedly guaranteed second day delivery via UPS. This for a parcel weighing little more than a Christmas card. I was provided a tracking number but whenever I tried to track the parcel UPS advised that the package hadn’t been scanned into the system. I communicated with The CPAP Store about this online via email but got no response. Finally, this morning the tracking number showed that the parcel is en route and is now in Albuquerque, NM. This likely means it wasn’t even shipped to Phoenix by air. I finally was able to speak to someone at the company’s customer service number this morning. After a lengthy wait on hold to get connected I again waited for stretch while she checked on things. After doing that she said the company will refund the $56.13 (she was very kind in trying to help, btw). That’s nice but this was a terrible way to deal with supplying a badly needed medical device. I now am told that I won’t receive the headgear until Christmas Eve, 7 days after I placed the urgent order. Given the holiday rush I have little confidence that I’ll get it then. Look elsewhere. You can do better.

This is the worst customer service I can remember. I had purchased my first CPAP with them and it worked great. I inquired about a travel CPAP and was told the one I inquired about could be set up the same with my prescription. I ordered it and received it promptly. When I tried to use it, it did not work the same at all. Tech support was to contact me. A week later, I contacted tech support since I hadn't heard. Tech support emailed directions to try to help. It did not. I am told now that I need a different prescription for it to work the same as my other machine. I cannot return the machine due to their return policy. I should not have been told it could be set the same if that can't be done. It has been almost impossible to talk with someone and almost all correspondence has been through email. I believe I may have spent the last that I am going to with this company. Have a product that doesn't work as promised and no recourse for return. The date of experience has been going on for about 10 days. I was told, as the reply says, that Jacob emailed me on the 4th. I did not receive that email. The only emails I received were after I called them 5 days later. The comment neat the end says that Jacob will help me. Jacob's last email was there was nothing else could be done except a new prescription. I have a prescription that works on my Resmed and I was told that prescription would work on the Z2 before I purchased it. This company does not want to take responsibility for inaccurate information.

I wish there was a zero star review. I put an order in for the first time. didn't read any reviews. paid for it. They sent a usps tracking number, but it's been days and usps has no records of any package received by them with that number. and here I am wondering if I was a victim of a scam by this company and haven't been able to talk to anyone with the company yet. STAY CLEAR OF THEM!!!