The CPAP ShopReviews of thecpapshop.com

I decided to replace my 15year old ResMed 10 machine by buying it from The CPAP Shop and going through their medical subscription service as it seemed more expedient than going through a sleep clinic and having another sleep study. I learned the hard way this was a mistake and was certainly not more expedient. It took longer than I expected to get the prescription and then the machine and when I finally got it, the machine smelled strongly with a noxious chemical floral odor. My original machine had no odor but I thought maybe this just happened in shipping and would wear off. It did not wear off making it impossible to use . It made me wonder why there was such a distinct odor- was this machine previously used , a knock-off, or is ResMed not doing quality control at their factories?Anyway, I told them the problem and they accepted the return. I sent the machine back 8/03/2026 (I originally ordered it on 5/26/2026). I expected an immediate replacement or refund-however they told me they had returned it to ResMed to be “fixed” and I would need to wait 4-6 weeks(!) until ResMed got back to them. (FWIW how do you “fix” an odor? Also, they don’t have any new machines in stock to replace my machine?) Cue 6 weeks later and I have talked to and emailed them . They are very polite but give me no answers other than THEY can’t replace the machine and I need to be patient until they hear back from ResMed before they decide how to proceed.🙄 They are supposed to get back to me today to tell me their decision . Needless to say, I am not a happy customer. Update 9/25 They got back to me and sent me a new machine. 10/09 The new machine has the same smell which makes me dizzy and ill. Medical Grade equipment should not have this issue.