The CPAP ShopReviews of thecpapshop.com

The CPAP shop promised me a 20% discount on my order if I followed a link, I followed the link, No discount. I called them up and was on hold for 20 minutes, sent them an email twice. No action until I reported my ‘no discount problem’ to Trust Pilot. In the merchant’s defense, the prices were appropriate, — once I received my discount. Thank you The CPAP Shop and Trust Pilot.

Fingers crossed that this company comes through as my electronic interaction with them has not been good. I ordered a travel CPAP and tried uploading the prescription through the secure portal. It kept timing out on their end and ultimately took more than two hours of repeated attempts. Talking with the chatbot was no better and when I was asked if I wanted to chat with an agent, nobody ever came online. Calling on the phone is also not good inasmuch as you leave a phone number and never get a phone call back. The people, once you finally get through are great. The CPAP Shop needs to add a phone person or two because the waits are generally untenable.

May 19 Revision: After sending back my items, I was contacted by Holly and was given a full refund. I do feel that this company may be understaffed, but I appreciate the reaching out to rectify the situation. THANK YOU The customer service is non-existent... I just want an return authorization generated... I have called twice, tried to engage with online chat three times, and I have also emailed twice... i was told I would have the return within an hour.... nothing, crickets... so frustrated... After trying and trying to get an agent via chat, it was several hours, someone finally responded and did email the return authorization... I am very thankful it arrived and I was able to take my items to the post office... now just need to wait and see that my refund goes through...