The CPAP ShopReviews of thecpapshop.com

I have been buying my CPAP supplies from them fir several years. They have quality products good service and great sales. I also bought my CPAP machine from them. What's not to Love.

Good prices, fast shipping at reasonable cost, TERRIFIC Customer Service & Support. I've been buying CPAP gear here for at least 15 years: multiple machines, numerous masks, lots of supplies. Solid advice, well-trained staff, they offer a great Chat service for support and YOU CAN REACH THEM BY PHONE. I know: I'm yelling. But this has become near-impossible elsewhere. I've occasionally bought elsewhere (Amazon, for instance, or another CPAP supplier online if they're out of something) but I've been disappointed in most cases & keep returning to these guys as primary supplier. A very well-run business that actually believes in customer service. Highly recommended!

I've ordered from this garbage company a few times and half the time it has been an atrocious experience. The first time I ordered a new CPAP machine from them on 6/11/24 and despite immediately uploading the prescription, the auto emailed (they LOVE flooding your inbox with emails) me saying they needed the Rx the next day. I uploaded the Rx again and noticed later that the status never updated from awaiting Rx. I called the customer service line and after waiting for SEVERAL minutes, the agent finally answered and attached the Rx manually. Fast forward until SIX DAYS AFTER I place the order and they FINALLY sent the machine out. It took over a WEEK to receive the order despite being only two days shipping away. Apparently according the CS rep if you opt for free shipping instead of paying the inflated shipping costs, they put the order in a lower priority queue and they ship it "when they get to it". Yet, when I placed another order for supplies with free shipping, it goes out immediately! Next problem was on 7/17/24 when I order a travel machine. I get ANOTHER email saying they need the Rx AGAIN even though they just received it a little over a month again. Rather than deal with their broken Rx upload system, I call the Customer Support line straight away. A very rude rep answered the phone and I explained the situation. She attached the Rx to the order. At this point I have had it with this company but decided that if they can upgrade to faster shipping I would reconsider my dissatisfaction with them. But nope - she says they won't do that but it will go out today. She then tells me the delay last time (despite the other rep's confession about the low priority queue) is that they have to program the machines before they send them out. I suspect the rep is either lying or at best misinformed because my Rx is for autoset and it's an autoset machine. But the rep tells me I'm wrong and they have to set it to 4 - 20 cm H20 before they send it out. I'm pretty sure that is the default for these machines and if not, that's pretty impressive considering the box was BRAND NEW AND SEALED! After point that out she continued to argue with me saying I'm wrong. I replied ok that's in the past as long as this order goes out today that's fine. She then states it will for sure be sent out by Monday - today is Thursday! She just told me it would go out today, but now she says it may take up to 5 more days! I'd be surprised now if the machine shows up at all given the experience, but be sure they'll still keep the money! Avoid thecpapshop.com like the plague! Horrible service, garbage ordering system, rude reps - it's not worth it! If they have some fantastic price on an item, I'd contact other vendors and see if they will price match first; you will be way better off and get way better service. Edit: shortly after getting off the phone with the rep I get an email saying thecpapshop has received my Rx. Awesome now I don't have to deal with this ridiculous company ever again. Nope! SEVERAL HOURS later I get an automated phone call telling me they still need my Rx! What is wrong with these people! Who is in charge of their garbage commerce systems?

They send me emails non stop and I cant block them for some reason. If you dont want 20 emails a day do not order from them

I am extremely disappointed with the service provided by thecpapshop.com. Despite their claims of a seamless process, my experience has been far from it. Firstly, their response time to emails is unacceptably slow, leaving customers waiting for days for a reply. Additionally, their assistance with RX issues, even with prior approval, is lacking. What's worse is their aggressive email marketing, bombarding my inbox with six advertisements in just the past two days. Dealing with sleep apnea and other health issues is challenging enough without having to wait nearly a month for a company that eagerly accepted payment on day one. I can only hope that I receive the unit I ordered at this point. However, based on this experience, I will never consider doing business with them again.

Ordered a Airsence 10 which now I have a problem with. I purchased on 1-3-23 which is still under warranty. I have severe sleep apnea and ordered a replacement CPAP to have on hand while the warranty one is replaced. The weekend call service person was excellent in helping me and UPS is delivering today 3-19-2024 but receptionist was not friendly when I reached back out for the warranty issues and it took a act of God for someone respond back, but when tech support reached out they never responded back with return info for the malfunctioning unit. Reached out and no response. Never again

Never order from theses joker's. They so say that they can't cancel a order right after it was placed and now they what to change me a restocking fee. NEVER ORDER FROM THEM!

I just came back from thecpapshop in West Berlin, NJ. Wow! They are so nice! I bought a side cover for my resmed 10 since I no longer use the chamber. It makes the machine 2 inches shorter. Cost is $19.99 but first time customers get 20% off so it’s $15.99. I also was told since I don’t use the chamber I can use a standard hose that you don’t need to plug in the slot anymore so I got an 8 foot hose for FREE! They are so nice. I highly recommend them.