Bruce C.
Anna is a gem!💎
I called needing help for pairing my CPAP machine with my phone. The first person answered relatively quickly, and put in a support ticket. When I didn’t hear back by late afternoon, I called again. I was on hold for about an hour and 20 minutes. I wasn’t pleased by my wait, but I need my machine to sleep. Anna answered my call. Her positive and cheerful demeanor made me forget about my long wait. She checked on the support ticket and saw they hadn’t got to me yet. She then went above and beyond by sending me an email with helpful instructions that solved my pairing problem. Anna is a gem!💎
Response from The CPAP ShopSep 15, 2026
Hi Bruce, thank you so much for sharing your experience at The CPAP Shop. We apologize for your long wait time and appreciate your patience during our large call volume at the time you called. Our staff works hard to provide the best care to our customers, and we're so glad you felt well-supported by one of our team members. Please don't hesitate to reach out if you have any additional questions or concerns.