The CPAP ShopReviews of thecpapshop.com

I ordered a mask and cartridges for my AirMini. The mask arrived - no cartridges. I wrote two emails - never answered. I called twice and sat on hold so long I left callbacks. Calls returned the next day when I could not take them. I tried chat. Agent said he would resolve it. Nothing happened. I tried chat again- waited 39 minutes (ON A CHAT!) for an agent. No one ever responded. I am out $74 and their terrible customer service has done absolutely nothing! I purchased two cpap machines from them and a ton of accessories, masks, supplies. I will never spend another penny with a company who cannot follow through with simple support issues.

Horrible customer service. No one will answer a call, they won't call back, the internet chat stops responding, and emails go unanswered or referred to a third party shipping agent. My order was placed almost a month ago. NO ONE WILL RESPOND

Micro510 is loud. No refund for used product. How would you know how loud it is without using it. Salesperson said that it is”a little louder “ than the standard machine. It is a LOT louder!! Deceptive. Money down the drain.

I hate and do not do reviews. However, Anna went above and beyond to help me find the right part that I needed for my BiPAP machine. She even sent me a YouTube video to help with the installation. I cannot thank her enough.

Fingers crossed that this company comes through as my electronic interaction with them has not been good. I ordered a travel CPAP and tried uploading the prescription through the secure portal. It kept timing out on their end and ultimately took more than two hours of repeated attempts. Talking with the chatbot was no better and when I was asked if I wanted to chat with an agent, nobody ever came online. Calling on the phone is also not good inasmuch as you leave a phone number and never get a phone call back. The people, once you finally get through are great. The CPAP Shop needs to add a phone person or two because the waits are generally untenable.

Anna Wever I had a great experience. Anna did an excellent job on detailing the Resmed air mini

Ovanny Valcarcel was extremely helpful and kind

Ana Weaver is a gifted professional. She is efficient, great communication skills and very easy to work with.