The Company Store Reviews | Read Customer Reviews of thecompanystore.com

The Company Store Reviews | Read Customer Reviews of thecompanystore.com

The Company Store reviews

454 approved reviews, newest moderated first

Laurel S.
May 13, 2026
Satisfied customer
Had a snafu with a sheet order and expressed frustration at having to pay overnight shipping. Customer service refunded the shipping cost. Long time Customer; always satisfied with product, even more satisfied with customer service. Much appreciated!
Response from The Company StoreMay 20, 2026
Hi. We’re sorry to hear about the issue with your sheet order and the frustration caused by needing overnight shipping. We’re glad our customer service team was able to step in and refund the shipping cost for you. Your continued trust means a great deal to us, and we’re especially pleased to hear that you’ve consistently been satisfied with both our products and customer service. We truly appreciate your loyalty and thoughtful feedback.
Report
Aisha R.
May 13, 2026
Packaging and Timing
I liked that my item was packaged nicely and arrived a day before expected.
Response from The Company StoreMay 13, 2026
Hi. We’re glad to hear your item arrived a day earlier than expected and was packaged nicely. We truly appreciate you taking the time to share your feedback, and we’re happy that the delivery experience met your expectations.
Report
NYC C.
May 11, 2026
Lovely color and soft
I bought yellow towels, and was very happy when I saw their color. The towels seem very nice (I haven’t started using them). Do be aware that you want to launder them separately, at least to start. I unthinkingly threw in a couple of old white towels and they are now off-white/pale yellow. That's on me, but I still decided to deduct 1 star.
Response from The Company StoreMay 13, 2026
Hi. We’re very sorry to hear about the earlier frustration you experienced. We’re glad to hear you’re happy with the vibrant yellow color of your towels and that they seem very nice so far. We do recommend following our care instructions closely, including laundering similar colors together, to help ensure the color remains beautifully vibrant over time. We appreciate you sharing your experience and helpful feedback. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
Report
Jim
May 10, 2026
The nicest product I’ve seen!
The quality of your product is possibly the best I’ve seen in any department or linen store. I was very pleasantly surprised, in fact. I will be furnishing a new apartment and will be likely using your bed linens in both bedrooms. I’m looking forward to that shopping experience with you!
Response from The Company StoreMay 13, 2026
Hi. We’re glad to hear you were very pleasantly surprised by the quality of our products and that they exceeded your expectations compared to other department and linen stores. We truly appreciate your feedback and are excited to hear you’re considering our bed linens for both bedrooms in your new apartment.
Report
Gigi
May 10, 2026
Mats are too Thick.
The mats I ordered arrived in a timely manner and looked just as I wanted until I put one on our back porch door. The mat was so thick that it was difficult to open the door, so I am unable to use it there.
Response from The Company StoreMay 13, 2026
Hi. We’re glad to hear your mats arrived in a timely manner and matched your expectations in appearance. We’re sorry to hear that the thickness made it difficult to open your back porch door. If you decide to return your purchase, our Customer Care Team is available via SMS, phone, live chat, or email to assist with the process should any questions or concerns arise.
Report
Kashyap J.
May 8, 2026
Unnecessary expensive
Unnecessary expensive. Looks like trying to rip of the customers.
Response from The Company StoreMay 13, 2026
Hi. We’re sorry to hear that you feel the pricing did not meet your expectations. We appreciate your feedback and are eager to address your concerns. It is clear that today’s consumer has so many choices at every price. There are many ways to make a cheaper product in our business. Thread count, for example, has been synonymous with quality when it is actually only a small aspect of what makes a sheet great (or not). Quality of cotton, thickness of yarns, one or two-ply construction all contribute greater to the level of quality in the goods. We have been in the home textiles business for over 100 years and have two pillars that we stand firmly by: quality and value. We only use the finest materials and have strict manufacturing rules that we follow. We do not cut corners and have no middlemen, as we source almost all of our products directly. Should you have any questions, or if there is something we can assist with, please do not hesitate to reach out. We are always happy to help. We also frequently offer promotions on our website so customers can take advantage of added savings throughout the year.
Report
Lisa A.
May 5, 2026
Over the years I have always had great…
Over the years I have always had great experiences buying from the The Company Store….until now! Purchased via a FB ad; what I thought were really cute bath/hand towels. Received them promptly - but was gobsmacked at the poor quality of them. I contacted Customer Service via email to request a return and refund and their intent is to make the return process so cumbersome and costly to me - why am I charged a fee for each item returned due to their poor product quality? I will NEVER buy from The Company Store again since screwing over customers is how they operate.
Response from The Company StoreMay 6, 2026
Hi. We’re sorry to hear about your disappointment with your recent experience and appreciate you taking the time to share your feedback. We also appreciate you responding to our request for more information, as we left you a voicemail this morning with the intention to resolve your concerns and better assist you with your return and refund. Your experience is very important to us, and we would still welcome the opportunity to connect with you directly to help address this further and find a suitable resolution.
Report
Betty W.
May 4, 2026
Goose down pillow
I love my new pillow and ALL the other products I’ve received over time from Company Store! They may be a little more expensive but the quality is top notch!!!
Response from The Company StoreMay 6, 2026
Hi. We’re so happy to hear that you love your new pillow and that you’ve had consistently great experiences with our products over time. It means a lot to us that you’ve found the quality to be top notch, and we truly appreciate your continued support and loyalty.
Report