The Company StoreReviews of thecompanystore.com

I ordered some curtains and was told to expect them to be delivered within two weeks. It’s been over two weeks and I haven’t even been sent a shipping confirmation so I called to cancel the order. The customer service rep was very nice and told me that he would “apply” for a cancellation from their drop-ship company. Their manufacturing warehouse is closed. I asked him where it was coming from but he said he wasn’t permitted to tell me. I won’t know for two days whether or not it could be canceled. I won’t be ordering from them again. This is probably why their quality has gone down too.

I've ordered many sheet sets and comforters over the years, on average twice a year. I've never had a problem with customer service or the quality. I was surprised by the negative reviews, so I thought I'd add my experience.

Over two months to get items that were in sotck. Terrible customer service no help lost order online tracking showed no order 4 phone calls two supervisors yuk! . Dont shop here!

Started with catalog and things to buy. Entered item codes. Search brought me to page with several hits for item collections even though I entered an item code for a particular thing. I clicked on one of the listed collections and got a long list of items, the one I searched for buried within, so I had to use page search to find it. Searched for another item code. Not found. Apparently item codes use the numeral zero AND the letter oh, so you can easily type the wrong one. Finally, after adding items to cart and checking out, it dumped me at the home page and cleared my cart, but no order confirmation. I had to chat with CS and they said it could be tens of minutes before order even shows up on orders page. Finally had to re-add items to cart and check out again.

I bought a comforter which fell apart within 5 months. Company store customer service was ridgid and awful. It took hours for a return call from a supervisor, who explained that a third party had manufactured the comforter so it wasn't under a guarantee. No more company store.

I received a gift from this place, then I tried a half dozen times to get off their catalog mailing list - it is impossible. They should be renamed the horrible company store.

I used to consider the company store to be of good quality...not now. I purchased a flannel duvet cover and put the quilt in today. A holy mess. It will not smooth out, nor will the quilt stay even in the bottom. I have used duvets for over 30 years and this is the worst. The fabric is a holiday print, pretty, and I will only be using it folded up at the bottom of the bed so am able to tuck and smooth. Probably a lot of work when making the bed. If you want a duvet cover for the whole bed forget it. Last time shopping with them.

Absolutely the WORST return policy anywhere!!! First they contacted me 4 weeks after my order - they no longer were selling the item - I changed the color but they shipped me the wrong size product - they finally shipped the right product and double charged me - still waiting to see the credit 7 weeks after my initial order!!! Also they do not email you a shipping label - you have to wait for the fed ex shipper to do a pick up (who didn’t show the first time)!!! Shoo anywhere but here.