The Company StoreReviews of thecompanystore.com

I had a good experience with The Company Store in the past. Their quality is now poor for the price. One pays Company Store prices and gets Walmart quality. They charge restocking fees that they do not disclose. Even when Customer Service agrees to remove the restocking fees, they reappear. Apparently, things changed dramatically when Home Depot bought them in 2017. Learn from my mistakes.

I would leave 0 stars if permitted. The merchandise is not the quality you pay for. Material is thin. Designs by Rifle Paper Company are pretty, but poorly executed. Worse, nothing is ever available. Ordered August 12. Item still not available 2 1/2 months later. Need an additional pillow cover. As of 11/19 not available to ship until 12/24. Even worse, items are promised, delivery assured, and then never show up. I will never order from this company again, and I have been a huge fan in the past.

This used to be an AMAZING store with high quality organic, cotton, down products. I used to love shopping here and never had an issue. However, since being purchased by The Home Depot in 2017, they have gone totally and completely downhill. Clearly The Home Depot wants to make greedy higher profits so they replaced all their high quality items with garbage. They advertise luxurious linen sheets as "getting softer and better with time", yet mine became threadbare in just 15 months. I have cotton sheets that are 10 years old that are in better condition than this crap. Called The Company Store today and they absolutely refused to do anything about it. I only asked for the bottom fitted supposedly "linen" sheet to be replaced because it's already threadbare and torn. Could have asked to have the entire sheet set replaced. This place participates in fraudulent bait and switch advertising. Shop elsewhere. Update: 12/1/24 - After filing a BBB complaint and FTC complaint and multiple online reviews, The Company Store finally agreed to replace the threadbare sheet. That said, they should have done the right thing in the first place. I will still not shop there ever again after this experience and I believe the quality has gone significantly downhill.

They charge a restocking fee even if the product description was incorrect. No more orders for them!

Doesn't deliver to UK!

Bought a $50 bed pillow recently. Disappointed by the quality. The cover wasn’t cotton or soft. Plus, the pillow didn’t indent when pressed on - instead, it stayed in a hard lump. Most troubling, though, was that their website would not let me leave an honest review of their product. My review could not be submitted.

This company had such a great reputation. My friends always recommended them. I ordered towels on the recommendation of their phone agent. They were less than acceptable -- rough and thin. After one washing, they had discoloration! I haven't had that happen in years. I waited too long to return them so I'm stuck with them. I also ordered sheets. First time I put them on a bed, I noticed pulled threads and a hole right in the center front of the fold down. Completely noticeable. They are going to replace that one. But I'm 0/2 from them. I tried to get a mailing address for their president, but they wouldn't give it to me. If I were her, I would want to know that there is a quality issue. I won't be buying from them again.

Terrible and rude customer service