The Company StoreReviews of thecompanystore.com

I ordered a queen size matelasse Bedskirt. The dimension are 8 inches off. Unfortunately, I couldn’t return. I won’t be back.

I returned an item. I received an email on April 22 confirming receipt of my return. Today is 5-27 and still no credit on my AMX. When I called customer service, Connie researched my issue and said she would process my return today. When I asked for an explanation of why I had to call to get the refund, she had no answer. There was a survey at the end, so I thought I was supposed to wait. I heard her say WHAT DOES SHE WANT FROM ME? I DON'T HAVE AN ANSWER. I let her know it was still an open line, and I heard her. I asked to be sent to the survey line. This is the second time I have had to call to request the actual refund in two years. How much money do you think they save by waiting for a customer to call about not getting a refund??

We order Cal King and XL Twin fitted base sheets all in one order. The gray fitted sheet split in the middle a year later and the green on the corner near the seams. I was shocked at the poor quality, we have had good cotton sheets that last for 20+ years. Customer service was terrible- 10 different reps answered my email and finally agreed to refund them. Then I sent them, they did not follow up so had to chase them. Now they only want to give me a store credit for one. Why would I want to buy anything from them again. Why?

I bought the Company Cotton short robe and as soon as I started wearing it the threads started coming out. I few months later this robe looks terrible, I won't even wear it! I thought they had quality products but not anymore. I look like a homeless person.

Horrible run from this company

I ordered king-size plain linen sheets and towels from this so-called luxury store, and both were a complete disappointment. The sheets felt rough instead of soft, and the towels were thin and barely absorbed anything. Never buying from them again. It's just so frustrating!

Just ordered for first time and got a sheet set that said was in stock ready to ship… then get an email that my “back order” has been cancelled? No where did it say it was backordered. Had an estimated ship date and everything. Seems like a once good company got bought out and is now trash. Not happy with my 1st experience. Will not be returning.

I just recently ordered a pair of sateen organic pillow case covers which I did not receive, upon calling customer service the female representative was so RUDE I WAS IN TEARS. NO REPLACEMENT NO REFUND 😱 I QUICKLY CALLED MY METHOD OF PAYMENT & SIMPLY EXPLAINED THEY SAID WE WILL HANDLE THE MATTER THEY DOD IN TWO DAYS I WAS REFUNDED THE ENTIRE AMOUNT. SHAME ON YOU COMPANY STORE FOR TREATING ME LIKE THAT.