Bec
DO NOT PURCHASE
It is incredibly glitchy and a waste of money. What’s worse is that when you can waste so much money they take it further and they then waste your time. Dealing with the customer service team has been incredibly painful. As a ‘team of Mamas’ they are completely unempathetic to other mothers, incompetent and have difficulty understanding basic things (have dealt with Jaclyn and also Kristen). Please save your money, time and sanity and DO NOT PURCHASE THIS APP. There are so many other great options out there so don’t even give this a go.
Response from The Bloom MethodAug 6, 2021
Hi, while we hear your frustration our team went over and beyond to assist you with your "issue". Your complaint is that your chrome cast wasn't working and that due to your child "moving mountains to get to a screen", it's impossible to use any other device than your tv for viewing. Yet even when we offered another way for you to view our content via your tv, this wasn't good enough. We have at least 8 emails exchanged between you and our customer service team with them even doing outside research on your tv model to help assist you best. We offered to freeze your subscription, and offered you a free month (based on the week you spent trying to troubleshoot this). We are sorry that you cannot see the effort our team put into helping you but our policies are clear and if while you were troubleshooting your issues (you didn't agree with how it was being resolved) could have simply canceled your account prior to being charged the full amount. We honor industry standard polices around cancelations and refunds and simply stay in integrity with that in all ways. We encourage you to at least try to utilize the option we provided to cast to your tv so that we can help you best, especially seeing that this is your second pregnancy with Studio Bloom. Moms are our why here at Bloom and we are still available at anytime to help you make the best use of your subscription.




