Maria S.
Unethical company
Although I enjoyed the plan when pregnant I cannot recommend this company for their terrible customer service. I understand their policy is no refunds but find this completely opposite to what they claim to be 'a company who empowers and supports women'. I must of missed the renewal email and of a fee of 240 dollars that is a huge amount of money which currently I cannot afford to lose while on maternity leave. I explained my situation to the team within 1 hour about how I would be struggling to buy food this month for my family due to this and was offered no sympathy or even partial refund, which I understand (and have experienced) most companies large and small will do so even if it is not in their policy. I feel that this company is just money hungry and has no care for its customers. Knowingly refusing refunds for a struggling new family is morally wrong and from reviews I have now read realise they repeatedly do this with no morals. I highly suggest this company reconsiders its refund policy as I would of been a returning customer at some point when more financially stable. Unfortunately the attitude to their customers is just to morally wrong.




