The Coach: Sexual Wellness, Supplements & Kegel appReviews of the.coach

Response from The Coach: Sexual Wellness, Supplements & Kegel appApr 29, 2026

Hello Toni, First, we’d like to express our regret that you didn’t respond to our request for additional information to verify your identity. We’re genuinely interested in resolving this issue, but unfortunately we haven’t seen the same level of engagement from your side. Now, regarding your claims. You mentioned that you canceled your subscription a day before the charge, yet the payment still went through. We can assure you that such a situation is not technically possible. Most likely, the subscription was not canceled in time, which is why the charge was processed in accordance with the subscription terms you selected. As a reminder, you can cancel your subscription either directly in the app (Profile → Account Settings) or by contacting support— by submitting a request through your profile or by emailing us at [email protected]. If you subscribed via the App Store or Google Play, the subscription must be managed through those platforms. As for our support team, we respond to 100% of inquiries—typically within 24 hours, with rare exceptions. If you did contact us, you should have received a reply. Please check your spam folder in case our response ended up there. If you still don’t see it, feel free to email us again at [email protected] and reference this review. We will conduct a thorough investigation and, if we identify any errors on our side, we will of course make it right. We hope you’re still open to resolving this matter and look forward to hearing from you.

Response from The Coach: Sexual Wellness, Supplements & Kegel appMar 3, 2026

¡Hola! La solución cuando tienes problemas con el acceso a la aplicación es una sola: escribir al soporte a [email protected], con gusto te ayudaremos de inmediato :)

Response from The Coach: Sexual Wellness, Supplements & Kegel appFeb 5, 2026

¡Hola! Según nuestra información, el servicio de atención al cliente ya le respondió y le reembolsó el dinero de los productos que rechazó, sin condiciones ni preguntas de ningún tipo. Lamentamos que esto no haya ocurrido de manera instantánea o en un par de minutos. Esperamos que esté satisfecho con la resolución de la situación. Si no es así, por favor escríbanos de nuevo a **[email protected]**, y lo solucionaremos todo.

Response from The Coach: Sexual Wellness, Supplements & Kegel appJul 13, 2026

Hello, We apologize for getting back to you after so much time. We hope you reached out to our support team and that everything was resolved in your favor. Just a reminder that you can always contact us at [email protected]. If you do reach out, please reference this review. We wish you all the best!

Response from The Coach: Sexual Wellness, Supplements & Kegel appNov 10, 2025

¡Hola! Mostramos las instrucciones para acceder a la aplicación inmediatamente después del pago. También las enviamos al correo electrónico que proporcionaste. Si por alguna razón no llegaste a esta etapa y no recibiste ninguna instrucción de nuestra parte, por favor escríbenos al soporte y con gusto te ayudaremos.

Response from The Coach: Sexual Wellness, Supplements & Kegel appSep 17, 2025

Hello! We’re very sorry that your experience with the app was negative enough to motivate your first Trustpilot review. At the same time, we’d like to clarify some points, as parts of your review seem to come from a misunderstanding. 1. When you attempted to cancel your subscription in the app, we offered you the option to switch to a more favorable plan instead. You chose this option, though of course you had the full right to decline and cancel outright. We never restrict this right. In addition, even after switching, you could have canceled the new subscription at any time. Canceling is always an unconditional right of every user, and we fully respect that. 2. The screenshot we sent you is indeed internal information confirming that you accepted the special offer. While it wasn’t sent to your email, it does confirm your consent. 3. Regarding the December 11 date: our support specialist explained that your subscription would remain valid until then and that you could continue using the app during this period. They also confirmed that no further payments would be charged. To reiterate: you currently have no active subscriptions. 4. In our last email, we outlined what we believe to be a fair and optimal resolution. We’re not sure if you had the chance to review it, so we encourage you to take another look, as we’re confident it can help bring this matter to a positive close. In short, the situation seems to have arisen from a misunderstanding. While we’re confident that we acted correctly, we remain committed to helping you find the best possible solution. We sincerely hope we can clarify everything and resolve this in a way that leaves you satisfied.

Response from The Coach: Sexual Wellness, Supplements & Kegel appAug 26, 2025

Hello! We don’t advertise anything that isn’t actually in the app, so most likely you just couldn’t find the content you were looking for. Of course, that’s an interface issue, not yours. Could you please write to us at [email protected]? We’ll definitely explain how to navigate the app and where to find the materials you’re looking for. We’re really looking forward to your email!

Response from The Coach: Sexual Wellness, Supplements & Kegel appJul 30, 2025

Hello! We’re truly sorry to see this kind of feedback from you, but we must say it’s unfair. Since you’ve made several serious accusations, our response will be detailed. 1. This is not a scam. We provide access to our app through a subscription model. This is how millions of apps work—we’re simply one of them. 2. We cannot charge you without your consent. You gave that consent when you signed up for the app. Additionally, you could always view your subscription status in the app itself, under Account Settings—it takes just two clicks. 3. Yes, during the cancellation process, we ask a few questions to help us improve the app, but we never prevent users from canceling. That is your right, and we fully respect it. 4. You can subscribe either through our website (which you did) or via the App Store or Google Play (which you did not). Subscription management is available wherever you signed up—this is every user’s choice. So, it’s clear that you simply didn’t cancel the subscription in time, even though you were informed and had the option to cancel at any point. Forgetting about it doesn’t justify calling us a scam. Finally, we want to make sure you don’t leave this experience feeling upset. Please write to us at [email protected] and reference this review. We’ll make sure to resolve the issue in your favor. Wishing you all the best!