The ShardReviews of the-shard.com

A friend and I had afternoon tea. Helga was very good asking about our likes and dislikes. I myself is not fond of salmon, so she made sure that none of my sandwiches contain fish. Lovely views. Was never rushed to vacate our table when we had finished. Would highly recommend.

Impossible to get hold of anyone on reservations to cancel our reservation due to being involved in a collision, rang a hour after was told to email, been emailing still awaiting £50 refund!

Please read,I don't normally write reviews . I should have in this case but I feel the need to, as so many others have before us. Apart from the stunning views over London Aqua Shard, the service and food and drink were absolutely terrible.Yes! All 3, which is shocking for a 'high end restaurant' in the middle of London. It started with pleasantries at security on the way in (which is understandable ) We were then told we have a special table with a 'view' ha ha ha!!!! lt looks like we weren't the only ones with a view!! Anyway, we ordered our food which was 3 mains, 2 starters as a meal, a bottle of water and 2 cocktails. Sorry, the 2 cocktails should be described as a glass of ice cubes as each contained at least 6/8 cubes and an inch of alcohol. I think you get my my point for £18 - total rip off. We asked the waiter to come over and explain why the cocktail tumbler!!! was half full. He called the manager over who said 'It's our signature cocktail and thats how it is.' RIDICULOUS!! What a total joke. One of our group asked if he could have two starters only to be told by the waiter 'Sorry!! You can't have two starters. You have to have a main.' At this point we had ordered three dishes which came to £150 and were told that he couldn't order two starters. There was nothing on the website to say that you had to have a main. How ridiculous!!! I could carry on explaining how everything was a joke and a rip off. If anyone asks me if they want to go to the Shard to eat I will tell them to eat before you go and be prepared to be ripped off. In short - choose another way to see the views of London. The manager has since been extremely unhelpful and rude.

Went today with pre-booked tickets. Still queued for nearly 55 minutes. Have just had a hip replacement and find it difficult to stand for extended periods, nowhere to sit and when I asked about only option I was told it was reserved. Unless you like standing around for hours don’t bother!

Under whelming. Lovely views and meal was okay, but nothing special. We had brunch in the Aqua restaurant. I treated myself to the 3 courses with the wine pairing. Firstly there’s only two wines, none for the dessert, the portions are small and served a while after the plates arrived. You get charged extra for bread and there’s a surcharge for the steak which is not stated on the menu. It’s quite a rushed experience, as soon as one plate is removed it’s minutes before the next course arrives, could do with longer between courses and more variety. I don’t consider a roast fine dinning. Oh and hair in my friends food.

We popped into Aqua for drinks, Saturday lunchtime. We hadn't booked window seats and all were reserved. The staff, to mention David went out of their way to find us a nice spot. We had a fantastic view. Great customer care. I don't usually review but felt this a must.

Misleading and deceiving. We booked a table at bar 31 thinking it was on the 31st floor as the photos showed a view from high. When we arrived we were showed to a table on the ground floor, this is so deceiving and a con. We left straight away and the manager explained this happens all the time.

We went to the shard on 24th queued for 30 minutes to get in not a problem security check impressed we get to the lowest viewing floor it was packed my husband went to the bar to get our champagne we paid for bar closed.we were then approached by security asked to start making our way down as they were closing at 7pm what a rip off wasn't even allowed to use the Toilets before we queued to make our way down what a rip off the customer service is the worst doesn't hurt for your staff to smile everyone complaining but they just wanted get everyone out Arrived at 5.55pm was out by 6.50 quiet expensive just to queue for an hour