The ShardReviews of the-shard.com

Waste of money for an afternoon tea in Ting. This was a birthday surprise at the Shard...absolutely awful afternoon tea. Its very hard to find the words to say how disappointed we were. Dry snd tasteless sandwiches... Cakes lacking in texture and imagination...one looked heavy and like a poached egg...nothing cakey about it. Only 3 different types and scones with the worst strawberry jam ive seen. Even the coffee was transparent and sent back after it looked like it had had a fright...I was told to try it as it was French...it wasn't even a colour... Would not recommend this afternoon tea to anyone . My friend felt instantly ill after 2 bites of a sandwich... When you have worked in hotels and the food industry you know when something is fresh..and this wasnt. Although the staff were nice once you complain they change...cant fault the view .... Went home hungry....

A deeply unpleasant experience My recent visit to Shangri-La The Shard London, located within The Shard, proved to be a deeply unpleasant experience. Upon arrival, I was approached by a young staff member who proceeded to question me repeatedly about my destination within the building. Rather unexpectedly, he followed me towards the lifts while continuing to inquire about which floor I intended to visit. Such behaviour felt intrusive, unnecessary and entirely inconsistent with the level of discretion and professionalism one would reasonably expect in an establishment of this standing. As someone who has visited this venue on numerous occasions since its opening, and who has consistently supported the businesses operating within the building, I found this interaction both surprising and disappointing. The matter was subsequently raised with reception, and after reviewing the CCTV footage, management acknowledged that the individual involved was a temporary staff member whose conduct reflected an excess of zeal combined with a lack of professional judgement. Regrettably, the situation had already created a level of discomfort significant enough that the Metropolitan Police Service was contacted, and the incident was logged under reference CAD 6784/11Mar26. One would naturally expect a location as prestigious as The Shard to uphold the highest standards of hospitality and discretion. Sadly, on this occasion, the experience fell considerably short of those expectations. I trust that management will take the necessary steps to ensure that all guests are treated with the professionalism, courtesy and respect befitting such an establishment.

Visited Shard on 15th Nov 2025, but unfortunately lift was out of action, applied for refund and completed exhaustive form filling process, numerous emails keep getting fobbed off, atrocious customer service still no refund won’t be back, plenty other attractions

Set menu for two 3 courses two Glasses of champagne, 2 bottles of water Total = £351.33 Small Portions. The Reviews speak for themselves. You Have Been Warned

My niece treated me to afternoon tea at the Oblix Restaurant at the Shard for my 70th Birthday. It cost £65.00 There was hardly any food and I had to ask for a clean plate after I finished my two small sandwiches because it had coronation chicken on it. There was hardly any selection of teas. The service was terrible. She had to pay an additional £20.00 for a window view which was blocked one side with a pillar. The ambience was noisy. I would definitely not recommend this place for Afternoon Tea. It is definitely overrated. Please do not waste your money.

Really surprised that the Shard managemnet has not commented or been in touch to discuss the negative review I posted 6 days ago on Trust Pilot. It seems to be indicative in how ignorant the Shard management is in following up on negative reviews of its customers.

Door staff dick head very unhelpful possible racist

Yesterday 4 of us ate at The Aqua Shard restaurant [ or tried to]. Boiled chicken in it's skin [ inedible], a cup size bowl of watery mash potatoes and under cooked broccoli. A curl of salmon as a starter and minuscule desert plus 2 Rolo's with a bit of gold on top as it was our 50th anniversary oh and their cheapest bottle of red wine that cost £75 - my wife had the smallest glass of white wine she's ever been served [ £15] - Coffee came cold - total £380 plus discretionary £45 tip . Frankly I think the Maitre d' was just laughing at us.