The ShardReviews of the-shard.com

Peter Pan lunch at the aqua shard restaurant was fantastic. The greeting was professional and the food was great for an afternoon tea. My wife loved the whole experience, amazing photo ops matched by the choice of cocktails.

Disappointed and over priced. 1. To be greeted by a large man stood with his hands in his pockets on entering, arms folded on leaving - not at all a good look, and not even a smile or a 'Hello' or 'Goodbye' 2. Sat at a table in practical darkness - told we would get a candle if they had one. Didn’t appear. Asked to move where I could actually see what I was eating. 3. One of the most unimaginative menus ever. Not enough choice and overpriced 4. Service was mediocre - dinner was the same. Never asked if everything was ok. service was slow, drinks took forever 5. I asked for the service charge to be removed - and no one enquired as to why 6. Would not return for dinner or recommend. 7. Would recommend the view - as this you didnt have anything to do with 8. No one on the desk to say goodbye and ask how are evening had been, literally just walked out without anyone around - extremely poor 9. Charged for 4 bread & £4 each. Only 1 had bread as there was only 2 of us, 1 was gluten free, charged extra for that as well - refund required 10. Emailed all this - no reply You have the option to rectify.

I visited the shard on Easter Sunday,with my niece and a friend. Table was booked under the name parsons What a fantastic experience. Food was beautifully presented and divine Service was excellent The staff were brilliant,nothing was too much trouble. The waiters were charming,funny lovely boys. The whole experience was very special thank’s to you all ,

Went and they said they closing one hour early. Got ticket and drink but drink didn’t exist. Good view but that’s about it as again it closed early and no drinks. Paid good money for it but so much for that.. even got the insurance thing but honestly too much effort and after the experience I had, just gonna leave it. View and that’s it. It’s cramped and a lot of people with very very limited places to sit. So from my experience- the view is the only reason to go

Trip was great when we got up topside. Bar service was swift and reasonably priced not overcrowded, but with a nice bustle and sense of excitement. However, the queueing downstairs was not well organised. A single queue maintained along the footpath with a mix of entry times, pulled out from queue - at least in strict time rotation. Booking for 14:30, finally got up top for 15:30. We did not have anything else booked, so no issue. If you had tight itinerary, this may have been dealbreaker. £10/head for “fast-track”, seem excessive. Manage queues better, would be preferable choice. Would definitely go back, but at night. All sold out over week in advance.

Paid for a deluxe ticket for my 30th. No queues, so that was a rip off. Champagne was unpleasant - i ordered a lemonade to make it palatable. No photographer was seen during our entire visit. Only photos taken were with the green screen and these are absolutely hideous by the way. Complained via email to be told tickets are non-refundable. So they’ve take money on the premise of professional photos being taken but not provided the photographer to actually fulfil that. But they’re non-refundable - so i’ve been mis-sold the deluxe ticket. Waste of money. The view is nice but the whole experience is over done for tourists and not people that actually want to enjoy themselves. So if you want to have 1,000 selfies to post to your 3 followers on instagram, this is the place for you. If you want to see 20 people that hate their jobs and can’t crack a smile, then you’ll love it here. If you want these 20 people to rush you up to the top and make you feel you can’t take a minute to go toilet, or enjoy the views from floor 68, then this is the place for you.

On an overnight trip to the Albert Hall, we thought it would be a good idea to utilise the time the next day by going to the Shard. At first, we were hoping to go to the 32nd floor and maybe have a drink at the Aqua but unfortunately, although London didn't seem that busy on a Friday midday, there was no availability. We then opted to go to the top of the Shard and consequently went onto the Groupon website to purchase tickets for £25 each. Upon checking in at reception, the staff told me that the Groupon terms were only for Monday to Thursday. However, they granted it as a gesture of goodwill. I was unable to download the bar code for one of the tickets and was getting in quite a flap about it but the lovely Alayne/Eliena? was very patient with us until we did eventually manage to get the bar code and went up to the 69th floor which, on a sunny and clear day was a real treat and great views. So a BIG thank you to Eleina for her patience and managing to keep a sense of humour. Evidently you are a bit of a Rottweiler but I'm afraid all I have is praise for you.

I'm very surprised at the negative reviews and makes me question their authenticaty. Yes, the drink prices are fairly high but this is a special place not McDonald's. Service, food and the spectacular view made for a wonderful 18th birthday celebration for my son. The only improvement I would look to make is the lack of mask by the table staff. Watch out for the maskless lady who leans in close whilst talking and wiping the table clean, between courses. Rather a good way to spread disease I'd say.