The ShardReviews of the-shard.com

We booked and paid for vouchers for the tasting and wine pairing menu as a birthday present to ourselves last October. 6 months on we’re still being told that there isn’t a tasting menu in place in book a date for. The call handlers who take our calls have no idea when we’ll be able to book for. It’s outrageous that they take your money and a lot of it and don’t offer what they’re promoting

Booked lunch with the friends at Hutong on Saturday. Were seated facing the other side of London with no attractions visible and there was no option to choose where you wanted to be seated. The service was poor, the waitress could not even answer our questions about the menu, which made our experience very miserable. The bill came with £35 service charge for literally no service. Ridiculous. The food was very pricey which I would have no issue with if we would at least enjoy it. However, we all felt very heavy after eating at Hutong, ended up with heartburn, feeling that we overate some oily food. My crab was just disgusting - oversalted and extra spicy, plus very oily. I will never visit this place again, as it’s a complete rip off for such a tasteless oily food that leaves you sick.

Not impressed at all and will be writing direct. My partner booked as a birthday surprise for me. He booked a table with a view and what he thought was a champagne MEAL at Gong. At the time he booked and still, you cannot access rhe food menu. On arrival, we were told to scan a barcode for the menu. We were seated at a small table, around the size of a small lamp table. The area very small with another small table right next to you.No privacy to talk at all. We looked at the menu which stated hot and cold platter. We wrongly assumed we would get to pick something from it. We were served a small cocktail, then champagne. The platters arrived. Miniscule pieces. 3 tempura prawns, 3 sushi, 3 geyoza. Small slither of smoked salmon and one of tuna between two people. Not a meal at all. Then " dessert" 5 melon ball sized ice cream flavours. Then we were told no much time left and had to leave! Appalling for the price charged. Wouldn't go again nor recommend. I felt bad he'd paid so much for so little. 1 star for the experience. We then had to pay again for a view from top. I feel of you have already paid to eat etc, viewing should be free from whatever floor.

Went to aqua shard for afternoon tea for a special event. Service and food both awful. Overpriced and much better elsewhere in London (sky garden for example). No response to complaints. Wouldn't go again.

Meh. The food is just not that good anymore

I booked tickets and received confirmation but it stated the transaction was not successful so I rang customer services to check and was assured I had not booked and my money had not been taken. A day later I re booked to find my money was taken twice! Took me over a week to receive refund which was taken from me by the shards glitch on system ! so technically they stole from me and I had to wait on refund through no fault of my own! Tainted my opinion before I’ve visited and I would prefer not to go now if it was only easy to get a refund, which it is unfortunately not! Disgusted by it.

Where do I start you will walk away disappointed food was poor and for the prices! Service was rushed and rude never again

Poor food, unbalanced and poorly thought out menu and dishes. For example the bread doesn’t go with the food - far too sweet brioche with savoury. Meals that you don’t feel good after eating, food is too sweet, poor service, no paper menu so you spend ages staring at the phone and navigating the poor and overly complicated website. expensive cannot recommend this place for the food or the cocktails - they are £19 (about £23 with service) I am a very occasional drinker and after drinking a cocktail containing 3 types of spirit I felt nothing I always feel the effects of alcohol, even half a glass of wine but not with the shard cocktail. Just go there for a coffee - that was good and enjoy the spectacular view.