The ShardReviews of the-shard.com

the place is super underrated honestly. I can't think of a single negative thing to say about the place, everything was on point

So dissapointed my Grandaughter had booked the Shangri la for my 80th Birthday .We went on the 10th October. When arrived we expected to all be seated together instead shown to two tables eventually we decided ourselfs to squeeze around one table asked if we if we could have one more chair which we did eventually get The food was lovely as the views but service very poor . We were there for 2 1/2 hours and in that time everybody ask for tea ended up drinking it black as we gave up asking for milk. I myself had a cup of coffee on arrival and took another hour and a half to get a second one. What should have been a lovely 80th birthday treat was spoilt , and staff really let the day down

We went to the Shard as a family (husband and two teenage children) and we really loved it. We spent an amazing time there enjoying the view. The staff was welcoming, smiling all the time and with a very good sense of customer service! The tickets are somehow expensive but it is worth every penny.

Pleasant! Lovely staff and great place

Spoke to Joseph at Huntong today he was amazing thank you

Det behøver vi ik igen! Personalet var flinkt og hjælpsomt. Udsigten fantastisk. Maden var tør, ligegyldig, kedelig og intetsigende. Brødet var tørt, smøret smeltet, vandet lunkent…larmen var enorm, personalet mente det var normalt lydbillede. Musikken hintede at vi var på en natklub og ikke et relativt dyrt spisested. Been there done that and never again

Just had the Peter Pan Afternoon Tea at Aqua Shard. We paid extra for a window seat, but unfortunately our initial table overlooked the train tracks, which was disappointing. Thankfully, the staff were able to move us to a different table. While the new table offered a much better view, it was reserved later, so our time there was a little more limited than we would have liked. The afternoon tea itself was excellent. The selection was creative, beautifully presented, and full of thoughtful detail. Particular attention was paid to my three-year-old granddaughter, and our server was friendly, approachable, and wonderful with children, which made the experience even more enjoyable. The maître d’ checked on us periodically throughout the afternoon, which was appreciated. One small surprise was that we were left to pour our own sparkling wine. While I was perfectly happy to do so—having run pubs myself and being used to it—it wasn’t quite what I expected when paying £110 for a bottle. My main criticism concerns accessibility and the arrival experience for guests with buggies or wheelchairs. The main entrance is accessed via steps, so those requiring lift access are directed through an area that feels more like a service entrance. Arriving through a storeroom lined with racks of tonic water and bottles, with views into staff and kitchen areas, doesn’t create the premium first impression you would expect from a restaurant of this calibre. Overall, the service was good, although there is room for improvement. That said, in a hospitality industry where customer service standards can often be inconsistent, Aqua Shard performed better than many places I’ve visited recently. Given the overall cost of the experience, however, I would expect the service and accessibility arrangements to be a little more refined. Despite these points, we enjoyed the afternoon, and the quality of the food, attention to detail, and child-friendly service were definite highlights.

Lovely to see how the other half life. Absolutely stunning