The ShardReviews of the-shard.com

Ok for a one-off special occasion, if you've never been before, or are a tourist. I doubt there is much repeat business. The security and lift ushers on the ground floor are just enough to to inconvenient, and rude, yet slack enough to be useless and does not make a pleasant start. The restaurant itself is massively overpriced and pretentious! I literally laughed out loud at my starter, it was so small. The food was, however, quite nice. (What there was of it). I was shocked to see that my potatoes were cooked and served with peanuts, with no mention of this, either on the menu or verbally. Thankfully, I'm not allergic, but many are. Wine is even more overpriced, for what they are. I am happy to spend big, if it's reasonable value, but this isn't. Ok view, but the Aqua restaurant is only on the 31st floor. We requested a window table when booking, three months in advance, but this was not available on the day. Very slow service. The staff were polite and friendly enough, but they can't have been stressed, given the restaurant was not even 10% full, even though the week before Xmas (Covid, or the prices?) Instead, the staff were busy with aligning empty tables and place settings, using a tape, to the millimetre. What a laugh! Completely pointless!

No reply to complaint sent 3 times ! Extremely disappointed this year after having such a magical experience at Mary Poppins Afternoon Tea. Seriously questioning weather we will return!

Great restaurants but the most appalling security girl downstairs called "Miriam" wouldn't let my 84 year old Mother wait in the warm foyer for a few minutes for the taxi (on a freezing November night!!!???) and then actually shoved her in the revolving door after being extraordinarily rude - how is the girl still employed - after spending £1000 on dinner!!!!? Surely she should be fired - what a dreadful young girl!!!!!

Rude staff at the security check point.. an Asian woman at the security point saw me taking a selfie, she was going through my photos (and phone) saying I took videos and I should delete it. I told this silly girl I don’t have videos on my phone and she insisted saying I did have them, she became rude and mannerless when she found nothing.. she should go do a training on how to approach a customer👎🏾👎🏾👎🏾

We booked to go to the shard for afternoon tea We was taken to the lounge area as we were a little early so we was happy to have a drink. It was very hot in the shard no air. Our table was booked for 3-15 got to the table 3-30 The lady took us over and said you have a beautiful table all done for you we thought great how kind When we went over to our table near the window we was put on a very very low table and very small chairs it was a disaster my husband is 6 foot tall it was so low he was leaning over all the time eating his food he suffers with a back injury so the afternoon tea for him was a struggle to sit and eat. We sat at the table one chipped plate my husband told them they got another plate with out the theme on it a white plain plate the afternoon tea was about the theme and the enjoyment the table was so so small Plates, cups, was pushed together table far to small and very very low no where to put your coats so mine went on the floor which I thought was really bad We ordered hot chocolate and a coffee these did not come we had to ask for the drinks after quite a wait The afternoon tea came it was so very hot in the shard no air very hot this worried me due to covid The afternoon tea was very disorganised no variety of cakes to choose from 2 of same of everything, It was totally a complete let down this was a gift for my husband there was not that much to choose from it was all the same for cakes not a mixture it was an awful afternoon. What I paid was certainly not worth the money. I would not recommend afternoon tea at the shard I went there with intention to buy gifts for afternoon tea as Christmas gifts The Shard should offer people back if they do not do afternoon tea properly for people who pay the reviews are quite bad really

After taking 2 payments and sending many emails and not delivering on a promise of a refund of £89. We are left out of pocket. Be careful where you spend your cash

Fantastic views, good atmosphere. The selection of ice creams was poor, as was the service of the person selling them. I emailed them about a separate issue, almost three weeks later I've had no reply.

The queues were excessive an hour and a half. View was fine but prices excessive for drinks (more queues) not an experience I'd be in a hurry to repeat.